Questions entretien Customer Services Representative chez TELUS | Glassdoor.ca

Questions entretien Customer Services Representative chez TELUS

Entretiens chez TELUS

67 Avis sur les entretiens

Expérience

Expérience
69%
17%
14%

Obtenir un entretien

Obtenir un entretien
66%
18%
7%
7
2

Difficulté

2,6
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (16)  

Entretien de Customer Services Representative

Employé anonyme - Las Vegas, NV (États-Unis)
Offre d'embauche acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en mai 2015.

Entretien

Interview was scheduled for 2:00pm, didn't get back until about 2:20. It was a group interview, myself and 4 others. Three people from the company were our interviewers. They started by having us interview each other by asking: What person living or not living would we want to spend a day with? We had to present our answers for each other. They left us in a room to do so for about 10 mins. Then they returned and interviewed us by asking us all the same 4 questions in different order. In the end, they have you do another assessment, in addition to the 80 minute one they have you do at home for the application process. This assessment you do there has you give a detailed descriptions about how to make an omelet, weird. Followed by providing the past tense words for about 6 verbs; like take=took.

Questions d'entretien d'embauche

Autres avis d'entretien pour TELUS

  1. Utile (2)  

    Entretien de Customer Services Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en octobre 2014.

    Entretien

    Can be an extended application process with multiple online assessments that you will have to complete online. Personality test is also included and seems to be very effective considering the very laid back atmosphere of this call center. After two months of waiting and two over the phone interviews, I was called in for an in person interview after totaling about 20 mins. I was hired the same day, given drug test and new hire paperwork. It is also a plainclothes interview although I was unaware until I got there. Overall a very pleasant experience

    Questions d'entretien d'embauche

    • As with most interviews, the most difficult question is what is your greatest weakness   1 réponse

    Négociation

    No negotiation, standard starting hourly for all new hires. Chance for a $1 increase in overall hourly after probation period. Good starting pay for a call center nowadays.


  2. Utile (3)  

    Entretien de Customer Service Representative

    Employé anonyme - Austin, TX (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à TELUS (Austin, TX (États-Unis)) en février 2016.

    Entretien

    The interview process was pretty simple. I was to meet in the waiting room at the front desk where a bunch of other people were waiting. We were taken downstairs for the interview. They asked me a few questions and took me up stairs to begin the hiring process.

    Questions d'entretien d'embauche

    • I was asked about working with a difficult customer on the phone and how I would handle it   1 réponse
  3. Utile (16)  

    Entretien de Customer Service Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé via une agence de recrutement. Le processus a pris 1 jour. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)).

    Entretien

    After they receive you application they send you an email confirming they received it and if you are a qualified candidate they will get back to you. When they reach out to you they call you and offer an interview they ask you a few personal and availability questions. During the interview they follow a questionnaire based on work experience and personal values.

    Questions d'entretien d'embauche


  4.  

    Entretien de Customer Service Representative

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Entretien

    Wasn't bad. Brief interview followed by tests on a computer. Company was very open and upfront on process. After test if yiubare chosen you need to submit to background check as well as a drug test. Obviously those should be no issue.

    Questions d'entretien d'embauche


  5. Utile (1)  

    Entretien de Customer Service Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en juin 2016.

    Entretien

    It was very professional and awesome. Friendly people and culture. Very welcoming. They called me on the phone and it was a pretty straightforward interview as with any contact center job. Simple and organic. Nothing out of the ordinary.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en août 2018.

    Entretien

    So the interview process was easy and I got hir d but after I did my drug test and background check this Monday I’m just waiting to hear back from them

    Questions d'entretien d'embauche


  7. Utile (10)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Las Vegas, NV (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en février 2018.

    Entretien

    Got an email then a call from somebody asking for me to complete an assessment , called me back and asked me to come in which is today and they asked mw some brief questions like" how would you describe the color yellow to a blind person"? After tbw process she asked me if I had any questions and I said no then she said that they would call me in 24 hours

    Questions d'entretien d'embauche

  8.  

    Entretien de Customer Service Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une agence de recrutement. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)).

    Entretien

    They hired through various temporary services. I took an assessment first for my temp agency and then one for Telus. A few days later I was called for a group interview. Very informal and fun with a fake funny scenario.

    Questions d'entretien d'embauche

    • The scenario is usually something silly like "My refrigerator stopped working what are you going to do about it?" And you can say anything literally like "okay take a sock and rub it all over and that should fix the issue." It doesn't matter. Its fun and you can say whatever to make it right. Its basically an interview to test your personality and see if you're a good fit.   1 réponse

  9. Utile (6)  

    Entretien de Customer Service Representative

    Employé anonyme - Las Vegas, NV (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé un entretien à TELUS (Las Vegas, NV (États-Unis)) en avril 2016.

    Entretien

    Applied through company website, emailed a test took about 45mins, emailed again about a week later about a phone screening, invited to a in person interview, did typing test had to score (minimum of 35 wph) and a grammar test (score 70% or better) grammar test was pretty easy mostly spelling and word placement, the same day after testing had an interview (behavioral questions "name a time") and was offered job after interview.

    Questions d'entretien d'embauche

    • Name a time you did not get your problem resolved but experience good customer service and explain why it was good customer service?   Répondre à cette question

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