The interview process seemed far too complex for an entry level call centre role. They demand a lot of your time, a 1 hour phone interview and then, if successful, another 2 hours for a video call which included role play and a case study. I understand this would normally be done in person, so I praise them for their adaptability, however, personally it felt like even with my years of experience in customer service, no matter what examples of my work I gave, it wasn't enough to satisfy the requirements. There just seemed to be a lot of repetition in the interview process and a lot of the material seemed to bare very little relation to the job I was applying for. It seemed like the kind of interview you'd expect for an internal promotion or applying for a much higher graded job than the one I was actually interested in. I understand they have high standards but the amount of work and time needed to prepare for this interview did not seem proportionate to the role or pay grade on offer.