Questions d'entretiens chez Marks & Spencer | Glassdoor.ca

Questions d'entretiens chez Marks & Spencer

Dernière mise à jour : 7 déc. 2017
661 Avis sur les entretiens

Expérience

Expérience
75%
12%
13%

Obtenir un entretien

Obtenir un entretien
88%
4%
2%
2
2
1
1

Difficulté

2,6
Moyenne

Difficulté

Difficile
Moyenne
Facile

Compte-rendu d'entretien d'embauche

Filtrer

Trier: PopulairesDateDifficulté

Filtrer

Trier: PopulairesDateDifficulté
  1. Utile (18)  

    Entretien de Customer Service Representative

    Employé anonyme - Dorset, VT (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer (Dorset, VT (États-Unis)) en octobre 2016.

    Entretien

    Following an online application process which took about an hour, I was offered an interview at M&S. The interview consisted of a role play where I was given a script and had to pretend to be a customer assistant. I then had an interview with one of the managers and was fortunately offered a job at the end if it.

    Questions d'entretien d'embauche


  2. Utile (27)  

    Entretien de Customer Assistant

    Employé anonyme - Saint Helens, OR (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé une entrevue à Marks & Spencer (Saint Helens, OR (États-Unis)) en novembre 2014.

    Entretien

    Appied on line was told straight away I was succesful was given an interview for mon 3/11/2014 I was told straight away I had passed the assessment they took my bank details ect recived a call this morning 05/11/2014 saying I had got the job


  3.  

    Entretien de Customer Service Assistant

    Employé anonyme - New York, NY (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé une entrevue à Marks & Spencer (New York, NY (États-Unis)) en octobre 2012.

    Entretien

    Interview involved questions about my background education and customer service experience. I was then asked to do a role play exercise where I was the shop assistant and the interviewer was the customer. Bit embarrassing but not too difficult.

    Questions d'entretien d'embauche


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Compte-rendu d'entretien d'embauche anonyme


  5. Utile (56)  

    Entretien de Customer Assistant

    Employé anonyme - Norwich, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer (Norwich, Angleterre (Royaume-Uni)).

    Entretien

    After going through the online assessment process, I was able to book an interview for the next week.
    I went to the information desk and was greeted by an assistant manager who chatted and took me to the interview room. I was told about the role play activity, and was given about 5 pages of food to look at for the role play. The assessor left the room for 5 minutes, and when she re-entered it began. She asked for a product which was out of stock, and it was my duty to go through any options of phoning other stores, or suggesting alternatives. The role play goes on for about 10 minutes and the assessor is just looking for your customer service skills, and your ability to persuade and sell products. (My advice for this is to just go for it and be confident even if you're not - because realistically if you don't get the job you're never going to see this person again.)
    After this, the assessor left the room to write up her notes, and when she returned she was with the manager. She then asked questions which I have listed below, in a very friendly and nice manner. The interview was very relaxed, and both people made me feel comfortable.
    I was offered the job there and then, and was left to discuss uniform and shift pattern with the assistant manager.
    I have my induction in a couple of weeks!

    Questions d'entretien d'embauche


  6.  

    Entretien de Shop Assistant (Temporary)

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative
    Difficulté moyenne

    Entretien

    I saw the job listed, and noticed that M&S release the rotas available for each job. The rota for my job was one which I was able to do around my college hours. I then completed a series of online quizzes, including role play situations. I passed all of that and was invited to interview. However, when I arrived on the day, I was left waiting for more than 20 minutes before being taken to my interview. A woman finally came and took me off, and she told me that the only jobs left were early morning shifts (from 6am or 5am) - which (a) I cannot do and (b) I did not apply for. I understand that they filled the positions, but think that they should either not include the rotas in the job description (if they are incorrect), or at the very least, should have told me that the position I applied for had been filled prior to me preparing for and then travelling to attend an interview for a job I cannot do and did not apply for

    Questions d'entretien d'embauche


  7. Utile (5)  

    Entretien de Customer Assistant

    Employé anonyme - Wakefield, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer (Wakefield, Angleterre (Royaume-Uni)).

    Entretien

    Online assessment takes about 40 mins, then asked to come for face to face interview, role play for 20 mins then another with interview with manager .Very friendly and helpful, told a basic outline of what the job entails, didn't ask anything about previous employment ?? which i found unusual, after both interviews was asked how flexible working hours can i do . brush up on your knowledge of M&S values and the 4is this is key, smile and show how helpful you can be , role play is ok but you need to read the notes throughly you only get 5 mins and its difficult to choose which you should priority

    Questions d'entretien d'embauche


  8.  

    Entretien de Customer Service Assistant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience négative
    Entretien dificile

    Entretien

    Was 15 minutes late so I was already nervous and stressed out. Did the role play and it was absolutely horrendous! I had no Idea what I was doing and was put on the spot and kept waffling on. Basically I didn't get the job .


  9.  

    Entretien de Customer Assistant

    Candidat à l'entretien anonyme - Cardiff, Pays de Galles (Royaume-Uni)
    Offre refusée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer (Cardiff, Pays de Galles (Royaume-Uni)).

    Entretien

    Applied online, passed the initial tests so I was asked to book a time for an interview at the store I was applying to - Culverhouse Cross in Cardiff.

    Firstly at the interview I had to do a role play, I'd read up about it on here beforehand and was a bit nervous but it was actually really straight forward and not hard. It involved dealing with a customer who wanted to buy school uniform for her children but everything she needed was out of stock. I apologised about the inconvenience then explained I could order it in for her from another local M&S or she could get it delivered home. Asked if she wanted help with anything else while she was instore etc.

    Then was told I'd have a 1-to-1 interview with a manager, she came in and offered me a job straight away...didn't have any proper questions.

    Unfortunately they weren't able to offer me the number of hours I wanted so had to turn it down which is a shame because everyone in the store was really welcoming and friendly.

    Questions d'entretien d'embauche


  10.  

    Offre acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé via une agence de recrutement. Le processus a pris 4 jours. J'ai passé une entrevue à Marks & Spencer.

    Entretien

    I Had an interview with two managers and was told to role play a situation where I had to up sell to a customer who was zebra blouse. Also i had to explain a time when I was put under pressure and how I overcame it.

    Questions d'entretien d'embauche


  11.  

    Entretien de Customer Assistant

    Employé anonyme - Saint Andrews, Écosse (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé une entrevue à Marks & Spencer (Saint Andrews, Écosse (Royaume-Uni)).

    Entretien

    Completed online assessment and was given an interview slot 3 days later. Role play exercise involved this fake store called ''Farmington Thornes'' or something and the interviewer is a customer who was looking for some red pepper and parma ham however its out of stock. You have 5 minutes to prepare yourself. You just have to handle the situation and suggest other alternatives, promote store offers etc etc. Many people on this website have described exactly what im talking about in much greater detail. The role play exercise is the same in nearly every store depending on the department you're in. I had a food role play because i applied to an M&S Simply Food. Afyer role play the assessor will go out and review how you did for a few minutes. They will then tell you there and then if you failed or not. If successful you'll go onto the face to face interview stage. I was asked questions on the ''4 i's''. That was fairly simply. Once i was told i had the job i looked over my shift and pay etc. I was made to feel very comfortable and relaxed.

    Questions d'entretien d'embauche

    • When has there been a time you were innovative?
      When has there been a time it has been important to be in touch?
      When have you inspired someone?
      When has there been a time you've shown integrity?   Répondre à cette question

Ne manquez pas la possibilité d'obtenir un emploi que vous adoreriez
Ajoutez un CV pour postuler facilement à des offres depuis n'importe où. Il est facile à configurer.