Questions d'entretiens chez Marks & Spencer | Glassdoor.ca

Questions d'entretiens chez Marks & Spencer

Dernière mise à jour : 17 juin 2018
754 Avis sur les entretiens

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  1. Utile (24)  

    Entretien de Customer Service Representative

    Employé anonyme - Dorset, VT (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer (Dorset, VT (États-Unis)) en octobre 2016.

    Entretien

    Following an online application process which took about an hour, I was offered an interview at M&S. The interview consisted of a role play where I was given a script and had to pretend to be a customer assistant. I then had an interview with one of the managers and was fortunately offered a job at the end if it.

    Questions d'entretien d'embauche


  2. Utile (30)  

    Entretien de Customer Assistant

    Employé anonyme - Saint Helens, OR (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé une entrevue à Marks & Spencer (Saint Helens, OR (États-Unis)) en novembre 2014.

    Entretien

    Appied on line was told straight away I was succesful was given an interview for mon 3/11/2014 I was told straight away I had passed the assessment they took my bank details ect recived a call this morning 05/11/2014 saying I had got the job

  3. Utile (4)  

    Entretien de Customer Service Assistant

    Employé anonyme - New York, NY (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé une entrevue à Marks & Spencer (New York, NY (États-Unis)) en octobre 2012.

    Entretien

    Interview involved questions about my background education and customer service experience. I was then asked to do a role play exercise where I was the shop assistant and the interviewer was the customer. Bit embarrassing but not too difficult.

    Questions d'entretien d'embauche


  4. Utile (4)  

    Entretien de Customer Assistant

    Employé anonyme - Milton Keynes, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience neutre
    Entretien dificile

    Candidature

    J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé une entrevue à Marks & Spencer (Milton Keynes, Angleterre (Royaume-Uni)) en juin 2018.

    Entretien

    I applied online which took about 45 minutes, firstly I done a quiz which roughly consisted of 11 questions, and then I entered all my details and then done a personality test and a another quiz which was to see how you would react in certain positions at the store. I was told straight away that I was successful and had an interview a few days after.

    At the interview I went to the informations desk and told them, the women was super polite and I waited for about 25 minutes (as I came abit early). I was then taken to a room and told that I was going to do a role play. The role play was a fake store in which I had to help a customer out as the food she was looking to buy was out of stock. I suggested alternatives, offered to phone a nearby store and also told her that it can be ordered in. Make sure you apologise for the inconvenience first. Before it stared I was given 4 pieces of laminated paper with information on it and another piece of paper to take notes. There is a lot of information but do not worry as I was allowed to use the sheets during the whole process but just make sure you read and retain as much information as possible as it will make it easier for yourself, but if you can’t no to worry as it is not a big issue. After the role play happened, I was told that she was leaving to take notes and then I was going to have an interview with a line manager. The second interview consisted of quite a few questions. They asked me to demonstrate times that I had used to 4 Is (look this up!!) and then they asked me about the hours I’m available and what I’m doing at the moment. They also asked about experience but was not too fussed on this. Then after the second interview happened the line manager left the room and then the role play person came back in to tell me that I had been successful. She then showed me the times that I would be working and then told me I would be doing menswear. My induction is in two weeks time. Just remember to relax and make sure you do a lot of research as it will make it easier for yourself. Don’t overthink it and just be really smiley and polite. They’re not trying to catch you out they’re just trying to see how you interact with customers.

    Questions d'entretien d'embauche


  5.  

    Entretien de Seasonal Customer Assistant

    Employé anonyme - Sheffield, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé une entrevue à Marks & Spencer (Sheffield, Angleterre (Royaume-Uni)).

    Entretien

    Very simple. Online tests first and then a face to face interview with my would be manager. Very quick recruitment process. I had accepted and begun the job within a couple of weeks.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Assistant

    Employé anonyme - Newcastle upon Tyne, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une autre source. Le processus a pris 1 jour. J'ai passé une entrevue à Marks & Spencer (Newcastle upon Tyne, Angleterre (Royaume-Uni)) en juin 2018.

    Entretien

    I went through a ‘ taster day ‘ with getting into marks and spencers. I was quiet nervous at first but it really was a good day there was some team building excerises then a little interview at the end which I didn’t think I done very good

    Questions d'entretien d'embauche


  7.  

    Entretien de Customer Assistant

    Candidat à l'entretien anonyme - Croydon, Angleterre (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé une entrevue à Marks & Spencer (Croydon, Angleterre (Royaume-Uni)) en juin 2018.

    Entretien

    I got an interview after completing the tests online. I was immediately informed that I was accepted to get an interview and that I could book it.
    I arrived to the Interview about 15 minutes early, the email wasn't very clear on where to go in the store to be signed in so after wandering around I had to ask a member of staff for help. They signed me in and took me to the canteen where I waited for about 20 minutes for the interviewer. He started off by saying that there wouldn't be a role play, which surprised me as the email stated that there would be and everything I had read up on said that there would be a role play part of the interview. Interviewer told me about the role and the different vacancies available along with the one I applied for. He then asked me to tell him more about myself and that was the only question he asked. Apart from asking if I had any questions to which I asked a few about training and what he liked about working there. I was then told that I'd get a call within the next few days. I just had the call and I wasn't given the job as it was given to another applicant apparently but I am in the system and on the waiting list. The whole process slightly confused me as I was informed via the interview that it would take an hour to an hour and a half as well as that I would need to take various documents and copies with me but in reality the interview was about ten minutes and they didn't need anything from me. Overall it was a weird experience and I feel as if I wasn't really given a chance as he only asked one question. And didn't even give any feedback on why I didn't get the job. They put me on the waiting list so who knows something might come around.

    Questions d'entretien d'embauche

  8.  

    Entretien de Sales Floor Advisor

    Candidat à l'entretien anonyme
    Offre refusée
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 6 jours. J'ai passé une entrevue à Marks & Spencer en juin 2018.

    Entretien

    Applied for a part-time role. Had very nice looking hours and a good rate of pay. Firstly an online questionnaire. Not too hard, pretty simple on inferring the answer they want you to give. This took forever as the pages loaded so slowly and each question was on a new page

    Was successful. Arranged a face to face interview. Interviewers were brilliant people. Made me calm and relaxed.

    First off did a roleplaying activity. I felt I hadn't performed very well. Very surprised to hear the interviewer say I had done perfectly. Had a manager come in and interview me. All went very well. Felt we shared common beliefs and opinions. She said I had impressed her.

    Overall interview experience very good.

    Now the downsides:
    There was actually no job
    The hours presented were made up
    Seems they want you to be available for them 24/7
    Got told i'll be top of the list for any jobs coming up. Most likely around Christmas, i'll get a role. Why would I interview now for a job in December? Obscene!

    Told them I could work anytime between 6am-8pm. When pushed on why i couldn't work the other 8 hour slot I informed them I worked as a bartender at night. The hours advertised were 11am-3pm.

    Can't fault the interviewers. Just don't be surprised if the job you apply for doesn't exist and isn't the one you end up getting.

    Questions d'entretien d'embauche


  9. Utile (3)  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Marks & Spencer.

    Entretien

    One on one interview where I was asked various role-specific questions and then a role play exercise where I was given various customer scenarios and I had to explain how I would react

    Questions d'entretien d'embauche


  10.  

    Offre acceptée
    Expérience neutre
    Entretien facile

    Entretien

    The online interview process was based on a questionnaire of personal qualities and real-life situations. After being successful in the online questionnaire i was invited to a one-to-one interview and then two induction days the following week.

    Questions d'entretien d'embauche


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