Questions d'entretiens chez John Lewis | Glassdoor.ca

Questions d'entretiens chez John Lewis

Dernière mise à jour : 22 juin 2018
308 Avis sur les entretiens

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Avis sur les entretiens d'embauche

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  1. Utile (4)  

    Entretien de Loss Prevention

    Employé anonyme - Glasgow, VA (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis (Glasgow, VA (États-Unis)) en mars 2018.

    Entretien

    Applied online, had to complete a test then you get invited to group interviews. where is very relaxed but everything is being watched and marked. Always youse "partner" and not staff members

    Questions d'entretien d'embauche


  2.  

    Entretien de Customer Selling Assistant

    Candidat à l'entretien anonyme - Ipswich, Angleterre (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis (Ipswich, Angleterre (Royaume-Uni)) en juin 2018.

    Entretien

    Initially you have to do an online questionnaire of multiple choice scenarios. If you pass this process then you are invited to a group assessment, which takes about 2-2 1/2 hours. It was quite nerving as never been to a group interview so wasn’t sure what to expect. You start by getting into groups and then introducing yourself to the rest of the group.
    Then it’s group task which you the have to produce to the whole group at the end.
    Afterwards you are asked for one to one interviews.

    Questions d'entretien d'embauche

  3.  

    Entretien de Selling Assistant

    Candidat à l'entretien anonyme - Leicester, Angleterre (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis (Leicester, Angleterre (Royaume-Uni)).

    Entretien

    1-2-1 interview followed by a group assessment. Found that the person interviewing me was rude and disrespectful; she couldn’t even have the decency to look my way when I was providing answers back to them in the group assessment.

    Questions d'entretien d'embauche


  4.  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis.

    Entretien

    For the group we were split into 2, 5 people in total and were given scenarios. Make sure you speak up as it is important and ask others what they think. It's all about testing your team spirit. For the individual interview they asked what you brought to the company and what you know about the company

    Questions d'entretien d'embauche


  5.  

    Entretien de Online Related

    Candidat à l'entretien anonyme - Londres, Angleterre (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à John Lewis (Londres, Angleterre (Royaume-Uni)) en mai 2018.

    Entretien

    Very well Structured system with online application process and people at the interview were friendly and kind.
    Applied online and invited an interview through email and got the result the following week.

    Questions d'entretien d'embauche


  6.  

    Entretien de IT Specialist

    Candidat à l'entretien anonyme
    Offre refusée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé une entrevue à John Lewis.

    Entretien

    Fantastic experience! The team were really interested in the skills of the interviewee. The process was slick, clear and very well executed. Always felt welcome and wanted to become part of the team.

    Questions d'entretien d'embauche

    • Where do you see yourself progressing   1 réponse

  7. Utile (2)  

    Entretien de Verious Sales Departments

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis.

    Entretien

    Group assessment with around 20+ people split into groups and each group has your own assessor who sits at the table listening to you during the task. Given 20 mins to write down
    5 ways to give good customer service
    5 ways to deal with a difficult customer
    3 ways to gain product knowledge
    make sure you speak and get your points in there but also listen to everyone in your group and then present them to everyone in the room then they take you out for one on ones where they leave you waiting till your finally picked then go through 8 questions and write down your answers scoring you. its a bit off putting when answering a question and the person your talking to is writing down your answer but stay focused and you can always ask them to read out the questions again. the whole process was supposed to be around 2 hours mine ran over, got a email 2 weeks after.

    Questions d'entretien d'embauche

    • why do you want to work for John Lewis?
      when was a time you shared information about a product and how to use it?
      when was a time you dealt with a difficult customer?
      how would you make a customer feel comfortable?   Répondre à cette question
  8. Utile (1)  

    Entretien de Sales Assistant

    Candidat à l'entretien anonyme - Leicester, Angleterre (Royaume-Uni)
    Offre refusée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé une entrevue à John Lewis (Leicester, Angleterre (Royaume-Uni)) en avril 2018.

    Entretien

    Online questionnaire, in person group interview where we were seated in groups of 4 with an assessor overlooking our discussion. Our group task was to design a leaflet for a new Partner, listing 5 points for Great Customer Service, Handling Complaints and Improving Product Knowledge. We then had to present this to the assessor. Key things to passing this bit is to offer points but don't come across as bossy or dominating. They want to see that you can speak up and are not shy but also listen to others' opinion -- confidence + good communication + team work is what they're looking for in the group interview. Then 1v1 interview.

    Questions d'entretien d'embauche


  9. Utile (1)  

    Entretien de Sales Assistant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à John Lewis en avril 2018.

    Entretien

    I had to apply online and then they sent an emailing asking me to choose an interview time on their website. It took just over 2 hours long and there was 8 of us.
    First we all had to sit room while we were taken in turns to have our 1 to 1 interviews. The interview was pretty easy, short & calming.
    Once everyone had had their interviews, we were put into groups of 3 or 2 and we had to make a booklet with 5 good customer service points, 5 points on how to handle an upset customer and 3 points on how to get good product knowledge. Once we made it we had to present to to the group.
    The whole interview/group activity was a great experience and was very calming as well.

    Questions d'entretien d'embauche


  10.  

    Entretien de Customer Assistant

    Candidat à l'entretien anonyme - Solihull, Angleterre (Royaume-Uni)
    Offre refusée
    Expérience neutre
    Entretien dificile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à John Lewis (Solihull, Angleterre (Royaume-Uni)) en avril 2018.

    Entretien

    I got to Solihull and entered through the ‘Partners’ entrance outside. There were 8 of us ranging from 18 years up to 40 years. Therefore it was very competitive, we were greeted by individuals who assess all applicants.
    The first task was a group exercise where we had a sheet with information about a couple getting married and using the gift service, we as a group had to think and write how to approach them, how to make their visit special etc. However while discussing and writing down the answers we were interrupted by the management team with another scenario which was a women in tears about her husbands death and she came to cancel his membership however she didn’t have the right documentation, what would you do?
    We were then interrupted again with another scenario which was a customer came in store to get some currency, however they don’t stock it, what do you do, and along with this there is a long line of annoyed customers behind as well, what do you do?
    We were then interrupted again with the final scenario which was 2 children (one excited and one scared) were lost, what do you do, however along side this an angry customer approached you at the same time about not receiving her points for the second time. What do you do as everyone is busy?
    After we then presented our ideas to the management team, make you to stand out and speak when possible as throughout the entire team exercise they are writing down notes on each candidate.
    Then the team told us how would each scenario differ is there was a greeter in front of the store? This was basic and then voice your opinion.
    The 1:1 Interview was ok, the member of the management team who was interviewing me , I thought was not very cooperative and didn’t talk me what so ever. Some of the questions are listed below. After I left and they said that they would email me if I had passed or failed.

    Questions d'entretien d'embauche


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