They want to know how you would handle difficult customer service situations and your thoughts on competition in the work place. Also your ability to get customers to pay.

I sent my resume in online and I got a call about a week later to come in and fill out an application, the woman on the phone was very polite and told me all about the job and what to expect. I went in the following Monday. When I got there they took me into a room with a bunch of computers and had me fill out the application and then had me take some assessment and sign a form for a background check. Then she told me that someone would come get me for an interview. The interview was basically asking a couple of impersonal questions that I don't think really even mattered...Then I was told more about what I would be doing and what companies they worked with, then he pretty much said I got the job and that they would call me later this week to sign the official job offer and take my drug test. I got a call later the same day offering me the job. All in all it seemed like a nice, quiet place to work.

can you collect on delinquent car accounts, can you process payments, are you a dependable employee, do you have transportation? Very easy process, quick and no pressure. Dress is causual, and you have to take a small computer test.