Questions d'entretiens pour le poste de Customer Service Representative chez HSBC Holdings | Glassdoor.ca

Questions d'entretiens pour le poste de Customer Service Representative chez HSBC Holdings

Entretiens chez HSBC Holdings

96 Avis sur les entretiens

Expérience

Expérience
61%
28%
11%

Obtenir un entretien

Obtenir un entretien
74%
14%
9%
1
1
1

Difficulté

2,8
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (15)  

Entretien de Customer Service Representative

Candidat à l'entretien anonyme
Aucune offre d'embauche
Expérience négative
Difficulté moyenne

Candidature

J'ai postulé en ligne. J'ai passé un entretien à HSBC Holdings en mai 2017.

Entretien

This is the first time in history that I had to cut off an interview. The first. I applied to a position a few months ago in Feb. Didn't hear back. Got a call from a recruiter a few months later asking if I was still interested in the position. Said they were hiring for multiple locations for the NYC area. I told her I was still interested. She then emailed me an assessment to complete and I did.

After I passed the assessment, she did the initial phone screening. Of course, she asked about my availability & I countered by asking her which locations were hiring and what the hours would be. This is where things got crazy. She actually had to hang up the phone and google locations. She seemed COMPLETELY lost and the whole thing sounded extremely sketchy.

The final straw: She calls back and we settle on a branch. We then start to discuss my work history. She asked if I can supply my w2's, paystubs from current and previous employers. I told her that I wouldn't feel comfortable supplying that, as that is way too personal, but I'd be happy to supply her with references. She kept pushing for the W2's and paystubs. I told her that I'd call her back and hung up the phone. Yes, this whole thing is a real story.

I questioned whether this woman really work for HSBC. I looked her up, and it seems that they've just outsourced their HR department. Either way this was the worst interview experience I've had thus far. Never again.

Questions d'entretien d'embauche

Autres avis d'entretien pour HSBC Holdings

  1. Utile (3)  

    Entretien de Customer Service Representative

    Employé anonyme - Miami Beach, FL (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. J'ai passé un entretien à HSBC Holdings (Miami Beach, FL (États-Unis)) en juin 2015.

    Entretien

    2 month process that starts out with a phone screening and then finally leads to an in person interview with branch manager. Take almost a month to hear back with an offer after final interview.

    Questions d'entretien d'embauche

    • What skills do you have that will help in this position?   1 réponse

  2. Utile (18)  

    Entretien de Customer Service Representative

    Employé anonyme - New York, NY (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris une semaine. J'ai passé un entretien à HSBC Holdings (New York, NY (États-Unis)) en juin 2016.

    Entretien

    The interview process was smooth, First they call you by phone then if you pass the phone interview they'll setup a face to face with you a day or two later. After the face to face interview they'll call back giving you a job offer if you pass their background check.

    Questions d'entretien d'embauche

  3. Utile (19)  

    Entretien de Customer Service Representative

    Employé anonyme - Los Angeles, CA (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à HSBC Holdings (Los Angeles, CA (États-Unis)) en septembre 2016.

    Entretien

    phone call interview first, then manager and branch manager.Surrounded by extremely high-quality talent, which is a great environment for personal development. Talent development processes are robust and rigorously tracked.

    Career progress is well understood.

    Internal mobility program affords great exposure across products and geographies.

    Questions d'entretien d'embauche


  4. Utile (18)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Beverly Hills, CA (États-Unis)
    Offres d'embauche déclinées
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien à HSBC Holdings (Beverly Hills, CA (États-Unis)) en décembre 2016.

    Entretien

    It's very good. And the person interviewed me are very nice. and we have been talking for over one hour and a half, and I did not even notice it has been that long.

    Questions d'entretien d'embauche

    • Why do you wanna work in the financial industry?   1 réponse

  5.  

    Entretien de Customer Service Representative

    Employé anonyme - New York, NY (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à HSBC Holdings (New York, NY (États-Unis)).

    Entretien

    The interview process was way too long for my liking. Coming from another bank that hired me to start in a week while they do the background check while I start training, this process took forever. Over a month and the people conducting the background check weren't doing their job because they asked for me to gather all the proof myself.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Sheffield, OH (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à HSBC Holdings (Sheffield, OH (États-Unis)) en août 2017.

    Entretien

    interview process took forever around 2 months then the questions and assessment i think didn't really reflect if you would be good at the job or not. just centred around time management.

    Questions d'entretien d'embauche

    • name a time and place type questions   1 réponse

  7.  

    Entretien de Customer Service Representative

    Employé anonyme - Miami, FL (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en personne. J'ai passé un entretien à HSBC Holdings (Miami, FL (États-Unis)) en mai 2017.

    Entretien

    Online assessment, phone interview and in person
    -Everyone was super nice in the interview process, questions about my resume and the transferable skills I could provide. Hiring process involved a drug test and background check.

    Questions d'entretien d'embauche

  8. Utile (10)  

    Entretien de Customer Service Representative

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris 5 semaines. J'ai passé un entretien à HSBC Holdings.

    Entretien

    Applied online, then phone interview where they ask you a few questions (prepare for them), then interview at the branch with two managers (study the company and be prepared). Next is background check.

    Questions d'entretien d'embauche


  9. Utile (1)  

    Entretien de Customer Service Representative

    Employé anonyme - Seattle, WA (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien à HSBC Holdings (Seattle, WA (États-Unis)).

    Entretien

    Overall it is nice experience. First I got the call from HR , then they scheduled a 1-1 interview. I was interviewed by the branch manager directly, and it is about basic behavior questions such as why you would choose HSBC, any experience with difficult clients etc. He also introduced about the company missions and culture.

    Questions d'entretien d'embauche

    • it is about basic behavior questions such as why you would choose HSBC, any experience with difficult clients etc.   Répondre à cette question

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