Questions d'entretiens pour le poste de Client Technical Support Associate chez Dell Technologies | Glassdoor.ca

Questions d'entretiens pour le poste de Client Technical Support Associate chez Dell Technologies

Entretiens chez Dell Technologies

36 Avis sur les entretiens

Expérience

Expérience
73%
15%
12%

Obtenir un entretien

Obtenir un entretien
25%
21%
15%
15
12
6
6

Difficulté

2,5
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (7)  

Entretien de Client Technical Support Associate

Employé anonyme
Offre d'embauche acceptée
Expérience positive
Difficulté moyenne

Entretien

Pretty quick, applied for the position and 2 days later got an email to schedule the in person interview. The actual interview itself consisted of many situational questions and "about me" questions. Very comfortable environment and the interviewer made it that way.

Questions d'entretien d'embauche

  • When were you put in a position when you had to take leadership in a group environment? (Not an exact question but had them similar)   Répondre à cette question

Autres avis d'entretien pour Dell Technologies

  1. Utile (31)  

    Entretien de Client Technical Support Associate

    Employé anonyme - Round Rock, TX (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à Dell Technologies (Round Rock, TX (États-Unis)).

    Entretien

    Applied in mid February right after they posted position on their website, got an interview early March. Interview was behavioral and tech. based. The two managers were very friendly and easy to talk to. Received an offer 2 weeks later. Make sure you have specific examples of your experiences regarding the behavior questions and catch up on some basic computer hardware/software.

    Questions d'entretien d'embauche

    Réponse de Dell Technologies

    4 avr. 2017 – Candidate and Employee Experience Team

    Thanks for your review of your interview experience. Congratulations on your offer and welcome!


  2.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Oklahoma City, OK (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via un établissement de l'enseignement supérieur ou universitaire.. Le processus a pris 3 semaines. J'ai passé un entretien à Dell Technologies (Oklahoma City, OK (États-Unis)) en juin 2014.

    Entretien

    The interview is about 30 minutes long with 2 managers. They tend to interview and several weeks later, make their decisions on candidates. The process is straightforward as they ask questions on how well you'll fit into the position.

    Questions d'entretien d'embauche

    Négociation

    There was not any negotiation in the offer. Accept or Decline

  3. Utile (2)  

    Entretien de Client Technical Support Associate

    Candidat à l'entretien anonyme - Oklahoma City, OK (États-Unis)
    Aucune offre d'embauche
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris une semaine. J'ai passé un entretien à Dell Technologies (Oklahoma City, OK (États-Unis)) en septembre 2016.

    Entretien

    There were two people who interviewed me we sat in a little room where there were both were asking me questions. one was doing technical questions the other one was asking non technical questions. both of them were very polite and nice they ask me lot of questions and i was very comfortable talking to them. One of them was HR manager and she even asked me if they will extend an offer what training class would i want the immediately starting one or the one that's going to start later. My interview went really well but dont know why i haven't got the job.

    Questions d'entretien d'embauche


  4. Utile (8)  

    Entretien de Client Technical Support Associate

    Employé anonyme - Jackson, MS (États-Unis)
    Offre d'embauche acceptée
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +5 mois. J'ai passé un entretien à Dell Technologies (Jackson, MS (États-Unis)) en décembre 2014.

    Entretien

    Interview process was brief. A call over the phone that lasted 30 minutes to discuss previous skills. The interview starts off as a general introduction. After the introduction, the interviewer starts questions relating to previous work experience.

    Questions d'entretien d'embauche

    • On your previous employment how did you assist with IT issues?   1 réponse

  5. Utile (7)  

    Entretien de Client Technical Support Associate

    Candidat à l'entretien anonyme - Bowling Green, KY (États-Unis)
    Offres d'embauche déclinées
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé un entretien à Dell Technologies (Bowling Green, KY (États-Unis)) en novembre 2015.

    Entretien

    Technical tests are very basic if you are experienced in IT. Interview was normal. Asked about accomplishments and previous experience. Some ethical questions and questions about failures in the past. Short role play session to enact a support call. Interviewers were very friendly and knowledgeable.

    Questions d'entretien d'embauche

    Raison du refus

    Pay for position is low for the industry. Benefits package is average.

    Réponse de Dell Technologies

    8 déc. 2015 – Candidate and Employee Experience Team

    Thanks for sharing your experience as well as your reasons for declining. We don't always get feedback on declines and this is truly helpful for us to make adjustments. Good luck to you and thank you... Voir plus


  6.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Bangalore (Inde)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en personne. Le processus a pris 1 jour. J'ai passé un entretien à Dell Technologies (Bangalore (Inde)) en décembre 2010.

    Entretien

    They arranged for multiple rounds. First an HR just asked general questions mostly pertaining to background and previous experience. Then there was a voice clarity round with was telephonic and automated. The IVR would ask you to repeat phrases and answer questions to get an understanding of the overall quality of your voice. Modulation is also checked probably. The next round was an ops round where they asked technical questions. The questions would not be easy unless someone has previous knowledge like I did.

    Questions d'entretien d'embauche

    • Why would a higher hertz memory not work with a lower hertz memory as dual channel?   2 Réponses

  7.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Hyderâbâd (Inde)
    Offre d'embauche acceptée
    Expérience positive

    Candidature

    J'ai postulé via un établissement de l'enseignement supérieur ou universitaire.. Le processus a pris 5 jours. J'ai passé un entretien à Dell Technologies (Hyderâbâd (Inde)) en avril 2012.

    Entretien

    Had Voice and accent and 2 technical rounds. The whole process seemed streamlined and well coordinated

    Questions d'entretien d'embauche

  8. Utile (4)  

    Entretien de Client Technical Support Associate

    Employé anonyme - Guadalajara, Jalisco (Mexique)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une autre source. Le processus a pris +4 semaines. J'ai passé un entretien à Dell Technologies (Guadalajara, Jalisco (Mexique)) en août 2014.

    Entretien

    The first contact was done by phone. They called me and asked if I was interested on the position they were offering. A conversation in English was then started to provide proof of language proficiency, fluency and knowledge. They also asked several computer troubleshooting related questions according to the position they offered me.

    Second interview was in person with Recruiting inside the company's premises. There you must pass a written exam which determines your skills in problem solving using logic and mathematics.

    After that it comes a third interview in person with a team lead, or in my case a Manager. They repeated the same questions plus some ethics related ones.

    After being informed I was selected to continue with the process I was asked for documentation: proof of citizenship, résumé, references from previous jobs and the validation of such information and documents happened right after. A drug test was scheduled during the following week (urine test) in a privately own lab.

    Questions d'entretien d'embauche

    • Basic computer troubleshooting.   Répondre à cette question
    • "What would you do if your manager asks you to so something that might be unethical in order to artificially improve performance and numbers?"   1 réponse

    Négociation

    Unfortunately there was no negotiation. They explained the salary offered for the position (which is below average on the industry and type of position), the benefits (which are great and on par with other companies that are on the same line of business), vacation time and everything else in between.


  9. Utile (12)  

    Entretien de Client Technical Support Associate

    Employé anonyme - Bangalore (Inde)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une agence de recrutement. Le processus a pris 1 jour. J'ai passé un entretien à Dell Technologies (Bangalore (Inde)) en janvier 2015.

    Entretien

    Interview was conducted professionally and the questions were what was required for the job.
    Personal questions were well put and were not put in a way where one would feel bad to answer

    Questions d'entretien d'embauche

    Négociation

    Good bcoz I accepted the offer right away without any further questions.


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