Questions entretien Client Technical Support Associate chez Dell Technologies | Glassdoor.ca

Questions entretien Client Technical Support Associate chez Dell Technologies

Entretiens chez Dell Technologies

36 Avis sur les entretiens

Expérience

Expérience
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12%

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25%
21%
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6
6

Difficulté

2,5
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Utile (8)  

Entretien de Client Technical Support Associate

Employé anonyme - Jackson, MS (États-Unis)
Offre d'embauche acceptée
Expérience neutre
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris +5 mois. J'ai passé un entretien à Dell Technologies (Jackson, MS (États-Unis)) en décembre 2014.

Entretien

Interview process was brief. A call over the phone that lasted 30 minutes to discuss previous skills. The interview starts off as a general introduction. After the introduction, the interviewer starts questions relating to previous work experience.

Questions d'entretien d'embauche

  • On your previous employment how did you assist with IT issues?   1 réponse

Autres avis d'entretien pour Dell Technologies

  1. Utile (7)  

    Entretien de Client Technical Support Associate

    Candidat à l'entretien anonyme - Bowling Green, KY (États-Unis)
    Offres d'embauche déclinées
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé un entretien à Dell Technologies (Bowling Green, KY (États-Unis)) en novembre 2015.

    Entretien

    Technical tests are very basic if you are experienced in IT. Interview was normal. Asked about accomplishments and previous experience. Some ethical questions and questions about failures in the past. Short role play session to enact a support call. Interviewers were very friendly and knowledgeable.

    Questions d'entretien d'embauche

    Raison du refus

    Pay for position is low for the industry. Benefits package is average.

    Réponse de Dell Technologies

    8 déc. 2015 – Candidate and Employee Experience Team

    Thanks for sharing your experience as well as your reasons for declining. We don't always get feedback on declines and this is truly helpful for us to make adjustments. Good luck to you and thank you... Voir plus


  2. Utile (7)  

    Entretien de Client Technical Support Associate

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Entretien

    Pretty quick, applied for the position and 2 days later got an email to schedule the in person interview. The actual interview itself consisted of many situational questions and "about me" questions. Very comfortable environment and the interviewer made it that way.

    Questions d'entretien d'embauche

    • When were you put in a position when you had to take leadership in a group environment? (Not an exact question but had them similar)   Répondre à cette question
  3. Utile (31)  

    Entretien de Client Technical Support Associate

    Employé anonyme - Round Rock, TX (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à Dell Technologies (Round Rock, TX (États-Unis)).

    Entretien

    Applied in mid February right after they posted position on their website, got an interview early March. Interview was behavioral and tech. based. The two managers were very friendly and easy to talk to. Received an offer 2 weeks later. Make sure you have specific examples of your experiences regarding the behavior questions and catch up on some basic computer hardware/software.

    Questions d'entretien d'embauche

    Réponse de Dell Technologies

    4 avr. 2017 – Candidate and Employee Experience Team

    Thanks for your review of your interview experience. Congratulations on your offer and welcome!


  4.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Oklahoma City, OK (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via un établissement de l'enseignement supérieur ou universitaire.. Le processus a pris 3 semaines. J'ai passé un entretien à Dell Technologies (Oklahoma City, OK (États-Unis)) en juin 2014.

    Entretien

    The interview is about 30 minutes long with 2 managers. They tend to interview and several weeks later, make their decisions on candidates. The process is straightforward as they ask questions on how well you'll fit into the position.

    Questions d'entretien d'embauche

    Négociation

    There was not any negotiation in the offer. Accept or Decline


  5. Utile (2)  

    Entretien de Client Technical Support Associate

    Candidat à l'entretien anonyme - Oklahoma City, OK (États-Unis)
    Aucune offre d'embauche
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris une semaine. J'ai passé un entretien à Dell Technologies (Oklahoma City, OK (États-Unis)) en septembre 2016.

    Entretien

    There were two people who interviewed me we sat in a little room where there were both were asking me questions. one was doing technical questions the other one was asking non technical questions. both of them were very polite and nice they ask me lot of questions and i was very comfortable talking to them. One of them was HR manager and she even asked me if they will extend an offer what training class would i want the immediately starting one or the one that's going to start later. My interview went really well but dont know why i haven't got the job.

    Questions d'entretien d'embauche


  6.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Hyderâbâd (Inde)
    Offre d'embauche acceptée
    Expérience positive

    Candidature

    J'ai postulé via un établissement de l'enseignement supérieur ou universitaire.. Le processus a pris 5 jours. J'ai passé un entretien à Dell Technologies (Hyderâbâd (Inde)) en avril 2012.

    Entretien

    Had Voice and accent and 2 technical rounds. The whole process seemed streamlined and well coordinated

    Questions d'entretien d'embauche


  7.  

    Entretien de Client Technical Support Associate

    Employé anonyme - Bangalore (Inde)
    Offre d'embauche acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en personne. Le processus a pris 1 jour. J'ai passé un entretien à Dell Technologies (Bangalore (Inde)) en décembre 2010.

    Entretien

    They arranged for multiple rounds. First an HR just asked general questions mostly pertaining to background and previous experience. Then there was a voice clarity round with was telephonic and automated. The IVR would ask you to repeat phrases and answer questions to get an understanding of the overall quality of your voice. Modulation is also checked probably. The next round was an ops round where they asked technical questions. The questions would not be easy unless someone has previous knowledge like I did.

    Questions d'entretien d'embauche

    • Why would a higher hertz memory not work with a lower hertz memory as dual channel?   2 Réponses
  8. Utile (109)  

    Entretien de Client Technical Support Associate

    Employé anonyme
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris une semaine. J'ai passé un entretien à Dell Technologies.

    Entretien

    1 HR round followed by Technical round (usually on basic computer knowledge, your past experience, graduation related questions) and 1 telephone round ( to check command on language depending on whether you are applying for International or domestic support)

    Questions d'entretien d'embauche


  9.  

    Entretien de Client Technical Support Associate

    Candidat à l'entretien anonyme - Bangalore (Inde)
    Aucune offre d'embauche
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris 1 jour. J'ai passé un entretien à Dell Technologies (Bangalore (Inde)) en avril 2016.

    Entretien

    I have been an ex-employee of dell. I have previously worked with Dell for 3 years. I went through a referral for a rehire interview for the exact same role which I was into previously.

    I was asked to come for interview at 10am and the interviewer who took my interview turned up only by 10:45Am. She then made me wait until 1pm in the afternoon and then comes and talks to me for just 2 mins. And I was not allowed to surpass the resume screening by the Talent Acquisition team and go through to the operations interview. The reason given to me were:
    I had postponed my joining date once when I joined Dell earlier in 2010.
    Reason for leaving Dell in 2013 as mentioned in the eexit form was not elaborate.

    It was ridiculous to get such stupid reasons from Talent Acquisition team, to stop rehire of a candidate.

    People who are not HR graduates should not be hired for such critical roles. An Electronics engineer with just 3 years of experience, judges a 7 years experienced candidate, who was an ex- employee of the organization in just 2 mins as in stable, because the joining date was postponed when employed earlier, and because reason for leaving was not elaborate on the eexit form.

    It is absolutely rubbish and unacceptable. Never expected such immature TA team at Dell.

    Questions d'entretien d'embauche

    • No interview was conducted. Only resume screening was done. It was just 2 mins, after waiting for 3 hours.   1 réponse

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