Asked scenario based questions in an office with a team manager. This is regarding customer service experiences and dealing with typical retail situations. For example, a situation you had to deal with a difficult customer, or how you persuaded a customer to buy a product they did not have the intention of buying. Then taken out onto the shop floor to see how you interact with customers and demonstrating a fragrance.

Following an online application and assessment, I was invited for an interview at the store. The manager was absent and a colleague was standing in. There was no room reserved for my interview and they didn't really seem to be expecting me. The interview was carried out in a back stockroom area surrounded by boxes. In my opinion, the member of staff did nothing to make me feel at ease, quite the reverse., I'm afraid. I don't believe she had read my application.. I completed a short 1:1 interview after which I had to go to the shop floor. Despite having been told to prepare a product of my choice, I was instead given a different product in which to try to interest customers.