J'ai postulé en ligne. J'ai passé un entretien chez Apple en mai 2013
Entretien
Filled out app online on 5/2, got a 5 min quick chat on 5/6. Had 2nd interview 5/8, then 3rd interview on 5/10.
Questions d'entretien [1]
Question 1
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
J'ai postulé en ligne. J'ai passé un entretien chez Apple
Entretien
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Questions d'entretien [1]
Question 1
How capable is your at home environment of catering to an advisor work position
J'ai passé un entretien chez Apple (San Diego, CA)
Entretien
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.