Questions entretien Kundenbetreuer chez Allianz | Glassdoor.ca

Questions entretien Kundenbetreuer chez Allianz

Entretiens chez Allianz

23 Avis sur les entretiens

Expérience

Expérience
70%
17%
13%

Obtenir un entretien

Obtenir un entretien
66%
13%
9%
4
4
4

Difficulté

2,8
Moyenne

Difficulté

Difficile
Moyenne
Facile

Utile (1)  

Entretien de Customer Service Representative

Employé anonyme - Richmond, VA (États-Unis)
Offre acceptée
Expérience positive
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien à Allianz (Richmond, VA (États-Unis)) en avril 2019.

Entretien

Straightforward and to the point nice phone interview. Did not have any problems was a little nervous keeping fingers crossed. Called me on time would reccomend this company to anybody and friends.

Questions d'entretien d'embauche

Autres avis d'entretien pour Allianz

  1. Utile (1)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Richmond, VA (États-Unis)
    Offre déclinée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Allianz (Richmond, VA (États-Unis)) en mars 2019.

    Entretien

    The Interviewer was late. The Salary is non negotiable. Typical behavior questions. Prepare ahead of time for the usual behavior questions. Have your questions about the job ready before the interview! Do your research on the company!

    Questions d'entretien d'embauche


  2. Utile (1)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Golden Valley, MN (États-Unis)
    Aucune offre d'embauche
    Expérience négative

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à Allianz (Golden Valley, MN (États-Unis)) en décembre 2018.

    Entretien

    I showed up at the security front desk 20 min early, checked in and received a temporary badge. I waited for over 30 min before following up at the security desk and was told the person who was supposed to interview me was not in today. I naturally assumed the guard had attempted to contact someone else from the department I was supposed to interview with and asked him if he did. He stated no he had not, I then asked him to to do so, he stated no, he would not do so and said there was nothing he could do. I was at a loss for words. I asked again and he said he would not make any attempt to contact anyone in that department. I then went outside to call my ride to ask for a pickup. I came back in 10 min later and lo and behold there was (finally) someone there to escort me up to the floor for an interview. I was taken upstairs and passed off to yet another person who appeared to be about 22 yrs old. He apologized for the inconvenience and we proceeded with the interview, during which he talked extensively about how organized and accountable Allianz is as a company. That being said, this interview was set up weeks in advance. The fact that the person who was supposed to interview me didn't show up, and no plan B was set up, and no one bothered to tell the security desk, tells you all you need to know about the reality vs. the PR in this company.

    Questions d'entretien d'embauche

  3.  

    Entretien de Customer Service Representative

    Employé anonyme - Minneapolis, MN (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien à Allianz (Minneapolis, MN (États-Unis)) en février 2017.

    Entretien

    If you’re looking for a job and wondering what it’s like to work at a prospective company, you should take advantage of all the places online where you can hear from employees leaving user reviews of their workplaces. Gone are the days when you only heard a one-way message from the employers themselves within employee performance reviews.

    Questions d'entretien d'embauche


  4.  

    Entretien de Account Manager

    Employé anonyme - Golden Valley, MN (États-Unis)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à Allianz (Golden Valley, MN (États-Unis)) en janvier 2014.

    Entretien

    It was a phone interview, and an in-person interview with a typing test involved. The training is 6 weeks and extensive. Management is helpful as they can be. The culture is good there but I had to leave to care for sick family.

    Questions d'entretien d'embauche

    • They will ask your experience, and will ask about criminal background and what makes you good in customer service. Like I said there is also a typing test if you make it in person.   Répondre à cette question

  5.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Offre déclinée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une agence de recrutement. J'ai passé un entretien à Allianz.

    Entretien

    Submitted my C.V through a recruitment agency. Got called for an induction and assessment day. Trainer told us about the company and what to expect from working there. We then filled out a 25 min test . It included spelling, grammar, car knowledge, a map of Ireland, math and a report writing exercise.

    Later that day I got a call to say I'd been invited back for an interview for the following week.

    The interview was with two people. They briefed me on what the interview would hold and that they'd be taking notes.

    It was nerve wrecking as is any interview but the two people were friendly and patient. They asked me what I remembered from the induction day about the job role and asked some competency based questions as well as questions about my CV.

    Questions d'entretien d'embauche

    • Tell us a time when you had a difficult customer and how you dealt with it?   1 réponse

  6. Utile (3)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Dublin, Dublin (Irlande)
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé un entretien à Allianz (Dublin, Dublin (Irlande)) en octobre 2018.

    Entretien

    There was a telephone call, then an interview in their offices in the CityWest business park. I was confirmed interview but on the day they had forgotten about it, however made space for the interview. Two young woman interviewed me, one Italian and one Spanish, both team leaders if I remember well. Interview lasted about 30 minutes. Explained that had to get certified for insurances in a certain amount of time.

    Questions d'entretien d'embauche

    • All general interview questions, why do you want to work for them, give examples of how dealing with difficult customers, with sensitive information, if I had experience in insurances, if I was okay to work on shifts 24/7, etc.   Répondre à cette question

  7. Utile (1)  

    Entretien de Account Manager

    Candidat à l'entretien anonyme - Sydney (Australie)
    Aucune offre d'embauche
    Expérience négative
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à Allianz (Sydney (Australie)) en mars 2017.

    Entretien

    * Position applied for online.
    * Phone call to advise of in-person interview in 6 days time - email confirmation received 28 hours after initial call.
    * Met at reception by one of the interview panel.
    * No room booked and nearest available room to reception used for interview .
    * Some re-arrangement of room required prior to interview.
    * Second person on panel then arrived in room a few minutes later.
    * One person on the interview panel (prospective boss) advised had to leave half way through interview as had another appointment.

    First thing I was told at commencement of interview was that one of the panel (prospective boss) had to leave 30 minutes into a scheduled 60 minute interview to meet a client. Not a good start and this set the tone for the interview with said person demonstrating through that statement and subsequent departure that the interviewee's time and scheduled appointment were not respected or valued.

    Interview questions were all scripted and read from a sheet by the HR person and were of the behavioural type ie tell us about a time when......
    No effort was made by the interview panel to deviate from the scripted questions and the whole interview was performed without a personable or enquiring approach. Prospective boss did not ask one question as it was left to the HR person to do so - he answered one question I directed at him prior to him leaving for other appointment. No cognitive testing or skills review performed by employer prior to interview. Panel seemed uncomfortable to answer questions.

    Many warning signs. I suggest being very mindful and performing your own thorough due diligence. As a start, check out the Glassdoor reviews on the culture before even agreeing to an interview. As it turns out for me, the time spent going to the interview could have been much better used - I have even considered invoicing them for my time on the day.

    Questions d'entretien d'embauche

    • One that comes to mind: Describe a time when you worked with a colleague that you didn't get along with and how you handled it?   Répondre à cette question
  8.  

    Entretien de Account Manager

    Employé anonyme - Thiruvananthapuram (Inde)
    Offre acceptée
    Expérience neutre
    Entretien dificile

    Candidature

    J'ai postulé en personne. Le processus a pris +3 mois. J'ai passé un entretien à Allianz (Thiruvananthapuram (Inde)) en février 2017.

    Entretien

    the interview process was quite structured to begin with and then the process involves a lot of peer assessment too. Additionally, the focus was a lot on how can the individual work alongside the business needs to come up with an agenda for the department.

    Questions d'entretien d'embauche

    • Experience based interviewing. To help with a scenario on how I solved and addressed the problem. Learning outcomes. How have I managed change in the past, etc.   1 réponse

  9. Utile (2)  

    Entretien de Customer Service Representative

    Employé anonyme - Brentford, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à Allianz (Brentford, Angleterre (Royaume-Uni)) en janvier 2017.

    Entretien

    Applied online, had a telephone interview, was then invited to assessment day. This consisted of a presentation, role play, interview, maths & data test. Everything was fairly simple, nerves do attempt to get the best of you. However everything was explained, i asked a lot of questions to make sure and understand the tasks at hand.

    Questions d'entretien d'embauche

    • How did turn around a difficult situation when dealing with an irate customer ?   1 réponse

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