Useless leadership, failing company - Avis employé Employé (anonyme) Rithum

1,0
21 févr. 2023
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Used to be a great place. Up until 2 years ago. Since then, no Pros to speak of. There's been a lot of talk about Values, like Bravery Over Comfort, and Transparency. But Transparency was a Con in the "ruse, swindle, trickery" meaning, and Bravery Over Comfort was an invitation to Question Openly The CEO's Contradictions Because You're Looking To Be "Let Go."

Inconvénients

Shameless execs. Playground for failed technologist with a CEO title. Company is failing hard. Recent RIF of 30% of company explained publicly with the expected, and easy to digest without any further scrutiny, "redundancies from acquisition" but in All-Hands the evening of the RIF, CEO stated of CommerceHub and the recently acquired ChannelAdvisor, "both of these companies are not performing as forecast and because of this, we had to adjust our headcount expense." Most long-term employees in any type of leadership positions are no longer employees. They've all been replaced by buddies of the CEO's or guns for hire from the PE firm's previous acquisitions. It seems the primary career skill any of these brought with them is relationships with consultants because they cannot trust advice and collaboration with any of the folks that helped build this platform and drive this company's success for 25 years. CEO says ChannelAdvisor was a great acquisition but it seems like all it's been is another nail in CommerceHub's coffin. Sad!

Découvrez plus d’avis sur Rithum

5,0
20 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Inconvénients

Upward movement career-wise can be a challenge

3
1,0
26 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The company has talented employees and some strong legacy teams. There are opportunities to learn quickly, especially in ecommerce and retail media, and many coworkers are collaborative and supportive despite ongoing challenges.

Inconvénients

The culture has significantly declined under newer leadership. There is a growing disconnect between executive expectations and the realities of team workloads, resulting in burnout, high turnover, and low morale. Employees are often expected to absorb additional responsibilities without meaningful support, compensation adjustments, or clear direction.

3
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