USAA- Great benefits, but not worth the cost. | Glassdoor.ca
  1. Utile (5)

    « Great benefits, but not worth the cost. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Auto Claims Adjuster 
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    Je travaille chez USAA à temps plein depuis plus d'un an

    Avantages

    great benefits to include great retirement options with a very high match, amazing paid time off, on-site gym, medical, dental, vision and on-site health clinic with physical therapy. The list of benefits is larger but none that are beneficial to me since I don't have a family. They have an open door policy that lives up to its word.

    Inconvénients

    Call center career that is all consuming. The majority of the week consists of back to back calls that with not even a second of a break in-between calls ( this is not an exaggeration ). The position I am in requires time for investigation, needless to say, that time is never available unless one works overtime to get it all done. This job title does the work of 2 positions at competing companies. All the... benefits are just a smokescreen to keep employees content with their underpaid and overworked position.

    Dérouler

    Conseils à la direction

    The advice and concerns given by the employees on the ground, seem to fall on deaf ears at some point up the chain.

    USAA2018-11-20
  1. Utile (9)

    « Great Company, horrid job! »

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    Ancien employé - Employé anonyme à Phoenix, AZ
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez USAA à temps plein moins d'un an

    Avantages

    Vision, Mission, Members, Gorgeous facility, Education benefit, food access, gym and other Perks on campus, respectful environment, flex Schedules after a year, 401K, great job for retirees or those who do not care about promoting. Diverse and hires Veterans, Second chance employer in some cases. Paid training and college credits.

    Inconvénients

    Pay is low, medical benefits are not great, coworkers lack of critical thinking skills causes issues, lack of qualified employee pool for this pay level job, lots of calls, hard to get promoted if you are younger. This job is hard for the low money it pays and requires higher level thinking abilities. This is severe and lacking in our country today, and especially in AZ, which has a lowly educated state populace. I... left because I hated the job, moved out of state, and got another job paying better. I was sad since I loved the company. I just hated the job. Maybe other opportunities. This work is not for everyone.

    Dérouler

    Conseils à la direction

    I spend 90 percent of my day fixing wrong information given out by lazy or downright dumb employees who do not know how to do their job and lack critical thinking skills. Sorry, but just being honest. I loved the nice members but the nasty ones who insulted me ruined my day. You can only take that for so long before other jobs come calling.

    USAA2019-10-25
  2. « Great place »

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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Decision Science Analyst à San Antonio, TX
    Recommande
    Point de vue positif
    N'approuve pas le PDG

    Je travaille chez USAA à temps plein depuis plus de 3 ans

    Avantages

    Great pay Flexible hours Great gyms Great people

    Inconvénients

    Compliance regulations Technology needs improvement

    USAA2019-11-17

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