Avis d'employés

  1. 2,0
    Ancien employé, plus d'un an

    Career Stagnation

    7 avr. 2019 - Software Developer à Los Angeles, CA
    Recommander
    Approbation du PDG
    Perspective commerciale

    Avantages

    The ability to work from home when necessary.

    Inconvénients

    Company culture and investment in promoting from within are limited.

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  1. 5,0
    Employé actuel

    Peoplrvfocuse

    13 avr. 2021 - Manager à Annapolis, MD
    Recommander
    Approbation du PDG
    Perspective commerciale

    Avantages

    People focused process directed and do what is right

    Inconvénients

    None now will let you know

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  2. 2,0
    Employé actuel, plus d'un an

    Steadily declining work environment

    11 mai 2021 - Clinical Service Desk Analyst à Boston, MA
    Recommander
    Approbation du PDG
    Perspective commerciale

    Avantages

    Remote and work from home environment

    Inconvénients

    New push from management to constantly create time sheets for everything from starting your day and logging in, to reading emails and reviewing teams messages. The focus has drastically shifted from great customer support to our clients to the need to maintain high metrics so staff are spread thin trying to support 10-15 healthcare systems daily. There is no Epic education or maintaining Epic knowledge initiatives or even a good way to gauge the agents Epic knowledge. What we have is a team of former Epic go live support contractors with little experience, who have access to multiple Epic clients production environment providing outdated and in many cases inaccurate advice to Physicians and Clinicians in Epic - and in some cases uncertified agents doing Epic build.

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