Cloudreach- Feels like it was once a great company | Glassdoor.ca
  1. Utile (14)

    « Feels like it was once a great company »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Cloud Systems Developer à Londres, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez Cloudreach à temps plein plus d'un an

    Avantages

    - Uncapped leave. If you are able to take leave on a project then this can work out well, and many people get to take advantage of it - Training / Certs. Although the 1 day a week personal development is a bit of a fabrication (by the time you have run through meetings and other obligations you will be lucky to get a couple of hours in my experience), Cloudreach will invest in you getting certs if you put the time in - Flexibility. If the project allows it you will be able to WFH. When I had a personal issue my manager immediately told me to take off all the time I needed to recover.

    Inconvénients

    - Cloud delivery feels directionless. The projects I have worked on have been pure bodyshopping for the most part, and I see no evidence of this changing - Attrition. Management can dress this up as much as they like, the fact remains that Cloudreach are losing many of their best and brightest employees and they cannot just replace them with new or recent hires - Benefits. I've worked at Cloudreach over a year now, and when I joined I was told that the benefits were being worked on. We still have no improvement (in fact they have got worse!). They claim to support women in tech and provide the legal minimum maternity leave . Pension is legal minimum, however they paid the recent 1% increase in pension contribution rather than taking it from the employee. - Bonus. Didn't pay a bonus this year because we didn't hit targets. The reason these targets weren't hit was largely due to poor management of resources, so basically staff actually working on delivery get punished for management issues. - Salary. The benefits could be forgiven if the salary was above market rate, however it is likely you are getting paid below market

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    Cloudreach2019-10-09

    Réponse de Cloudreach

    October 28, 2019

    Thanks for the feedback. We appreciate you taking note of our unlimited PTO policy, flexible work options, and training opportunities. It seems like the cons you mentioned are mainly around innovative project work and compensation & benefits. Definitions of bodyshop may vary, but we are not big enough, nor low cost enough, to sell in that way. We don’t currently have a large enough offshore presence to make real bodyshopping work like the GSIs, and we basically never sell in terms "would you like x people" (although sometimes the client can think like that, but we’ll forgive them). Having said that, we do sometimes take on projects where we don't have as much ownership as we'd like over outcome to see if we can build a relationship with the customer. This shouldn't be a long-term thing. The Customer Transformation Advisory is in large part created to mitigate this. Post our rebrand, we as a company are learning to shift conversations from projects to programs at pre-sales and help our customers see how we add value. Similarly, across the company we're working on productizing IP and process to try and add both ownership and value. Rest assured, opportunities for innovation still abound at Cloudreach. In terms of compensation, we’ve spent significant time this year implementing the People Fundamentals framework. One step of the program included using a professional consultancy to level the entire company through external professional market salary surveys and internal benchmarking, after which we made crucial market adjustments for those we felt were below market. As part of our Cloudy Deal (or employee value proposition), we’re building out our total rewards strategy, which has recently included a full benefits review. Finally, through our new Performance Elevation Process, we’ve also established a regular cycle of performance, development, and recognition to support everyone to grow and develop–including mid-management and all leaders–to balance individual contributions with the company’s overall performance. Thank you for your contribution at Cloudreach – we wish you all the best in your future endeavors.

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  1. « Great opportunity if you can get past continual change »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Anonymous Employee 
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Cloudreach à temps plein

    Avantages

    #1 - The people. Some of the nicest, smartest people I get to work with everyday. #2 - Opportunity. Lots of opportunity to learn new things. Just look at all the company's the ex-Cloudreachers leave for. They head to the top company's which reflects how much they learned while at Cloudreach. With the new leadership, there's finally a vision which we have been missing for a long time. The new CEO is the kind of guy to get his hands dirty when issues are identified. There's transparency around our numbers & where we stand.

    Inconvénients

    The last 6 months were rough. If you read through a lot of the reviews, a lot of the negatives comments are spot on. We had the wrong people in some key roles. Over the past 2 months, they right-sized the company and had turn over on the roles that needed new leaders. Unfortunately, one of the side effects of rightsizing the company = low morale. It's also going to take a bit of time for the new leaders to prove themselves and get us back on track.

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    Cloudreach2020-01-20
  2. « Great Culture. Chaotic Hypergrowth »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - OSS Operator Teir I à Atlanta, GA
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Cloudreach à temps plein plus d'un an

    Avantages

    Uncapped PTO is very nice

    Inconvénients

    No follow up from management

    Cloudreach2020-01-21

    Réponse de Cloudreach

    January 23, 2020

    We love straightforward feedback, so thanks for dropping us a few bullets. We’re disappointed you felt that “management” didn’t follow up on things. We would have loved to understand more over a coffee - what you mean by management specifically, in what context etc. We appreciate the essence though and it’s something we want to live as much as we can everyday as we continue to move fast. Thanks for pointing out our great culture and uncapped PTO too - we hope you’re feeling that at your next place.

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