Chase- Help Desk Specialist | Glassdoor.ca
  1. « Help Desk Specialist »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Help Desk Specialist à Toronto, ON
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    Je travaille chez Chase à temps plein depuis plus de 3 ans

    Avantages

    It can help you pay rent while you find another job that is actually worthwhile.

    Inconvénients

    Everyone in the Toronto office is out for themselves. Many Team Leads have this arrogant superiority complex, when they themselves are lazy as can be. Every person points a finger at another person for everything, because the culture in this office is fear. Recognition and positivity is all faked and just comes down from corporate edicts from above to pretend they care. The reality is that in 2018 they have settled... on focusing on call Average Handle Time and scripted language. It does not matter if you actually help your clients, as long as you hang up on them in a few minutes or less and open by saying "Welcome to Chase" and close by asking "are there any other questions, thank you for calling Chase" then you pass. Spending the actual time to help the client doesn't matter, because this is a scripted and top-down managed call centre that doesn't care about independence and workers thinking outside the box to help their customers. As soon as you show interest in a customer and spend 5 minutes off the phone to figure out a problem, your score drops because you're considered non-productive. Also, the leaders in the Help Desk are ultra secretive. They won't even be honest with you when there are dogs coming around to check for bed bugs, one even lied to me and said they were looking for drugs. There is no reason not to be transparent, the bossy control and fear and secrecy environment is what makes this job unbearable.

    Dérouler

    Conseils à la direction

    Just quit. Resign and let a competent set of replacements come in and shake it up.

    Chase2018-12-01
  1. « Business Development Manager »

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    • Équilibre travail/vie privée
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    Ancien employé - Employé anonyme 
    Recommande
    Point de vue positif

    J'ai travaillé chez Chase à temps plein

    Avantages

    Worklife Balance/ Competitive Compensation/Management support

    Inconvénients

    Training is only adequate, unless you have FI and Business background. Tough to exceed targets.

    Chase2019-05-08
  2. « Good work, low pay »

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Employé anonyme 
    Recommande
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Chase à temps plein

    Avantages

    Easy work life balance, lots of vacation

    Inconvénients

    Pay less than most other companies

    Chase2019-03-05

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