1. « Specialist II Help Desk »

    2.0
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Employé anonyme à Toronto, ON
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Chase à temps plein depuis plus de 3 ans

    Avantages

    Benefits begin quickly, such as health or RRSP matching. JPMorgan Chase is a good name to have on a resume.

    Inconvénients

    It is a call centre, so you have to expect the micromanagement that comes along with it. This service centre got new leadership about two years ago and it turned the operation upside down. First of all, they now obsess over AHT (average handle time), Chase focuses heavily on getting customers off the phone rather than actually helping them. Training is terrible, because departments aren't specialized into separate sales, customer care/billing, or technical support teams they have tried to force all agents to take all calls and know everything. Lastly, the Pro of having JPMorgan Chase on your resume is undone completely by the fact that this is not a Canadian company, so the office is just an outpost and entirely controlled by US managers in Tampa or Phoenix. The Canadians never speak up against the poor leadership (like the AHT mandate) that comes out of the states, the people in this office have no control and are all yes-men. They say yes to whatever big brother next door wants, because all they're concerned with is keeping their jobs. So its intensely frustrating, because managers in the US look at graphs and spreadsheets and make decisions without really understanding the distinct operations in Canada. Did I mention this remote management only cares about AHT and a few scores which have nothing to do with providing good customer care? Oh well, its a call centre, what can you expect?

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  1. « Great Company »

    5.0
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Employé anonyme 
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Chase à temps plein

    Avantages

    great peers and leaders, good benefit plans

    Inconvénients

    management change often, stay focus on your development plan

  2. « Good company »

    4.0
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Team Manager 
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Chase à temps plein depuis plus de 5 ans

    Avantages

    Flexibilty, growth within company if you know what you want to do, 401k match

    Inconvénients

    Can be stressful or repetitive

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