Avis de Customer Service Representative chez Synchrony | Glassdoor.ca

Avis de : Customer Service Representative chez Synchrony

Mis à jour le oct. 17, 2019

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4.1
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Tendances des évaluationsTendances des évaluations
86%
Recommandent à un ami
99%
Approuvent le PDG
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
66 évaluations
  1. Utile (3)

    « UNBElLIEVEABLE!! »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Representative à Merriam, KS
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Synchrony à temps plein depuis moins d'un an

    Avantages

    A unique culture of care! From day one this company goes out of its way to make sure that you know what they want you to succeed, in whatever you choose. Work forward is what I hear, and it is literal! Our site manager and CEO both started in call center positions, and they are both women! If you have the ambition, integrity, and ethics to pursue it, Synchrony will be there for you every step of the way!

    Inconvénients

    Besides your standard breaks,(2-15min and 1-30 min) they allow for 2 sets of 2 -3min breaks for like a bathroom break. 3 minutes is not long enough, period. And if you are over the 3 mins then you out of adherence, and that is never any good!!

    Conseils à la direction

    Please look at this 3-minute policy, maybe put the 2 sets together and give 1- 6 minute twice a day if needed, and incentive the people who do not use it. Or a once a week, bathroom pass for everyone, that allows us to still walk to the restroom versus running and almost having a heart-attack worried about 3 minutes! It is such a great place to work, this should have been revised a long time ago.

    Synchrony2019-10-02
  2. Utile (1)

    « Great place to word »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Senior Customer Service Representative à Hyderâbâd
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Synchrony à temps plein plus de 3 ans

    Avantages

    Conformable and a great place to work

    Inconvénients

    growth is slow and Sr. are a little bossy

    Synchrony2019-09-26
  3. « Awesome »

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    Employé actuel - Customer Service Representative à Phoenix, AZ

    Je travaille chez Synchrony à temps plein depuis moins d'un an

    Avantages

    I love it it’s fun and time goes fast

    Inconvénients

    Taking calls all day can be boring but that’s he job

    Synchrony2019-09-19
  4. « Bunch of headless morons, while the whole company is alive only by few people »

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Intérimaire actuel - Senior Customer Service Representative à Hyderâbâd
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    Je travaille chez Synchrony à depuis moins d'un an

    Avantages

    Bunch of headless morons, while the whole company is alive only by few people

    Inconvénients

    Quality doesn't matter to these guys

    Conseils à la direction

    Check yourself before the place goes beserk

    Synchrony2019-10-17
  5. Utile (1)

    « You do not want to work here as a CSR (Customer Service Rep). If you work here, go for a management job. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Representative à Overland Park, KS
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    J'ai travaillé chez Synchrony à temps plein moins d'un an

    Avantages

    Please do not believe the commercials. The only people who may be happy working here are managers. Any positive reviews were written by management to make it look like working here is great. When the company employees receive the "Great Places To Work" email survey, management forces the employees to take the survey together as a group with the managers to ensure the answers are positive.

    Inconvénients

    • If you are one minute late, you will not meet schedule adherence and will be marked negatively. • If you have to go into Personal Aux to go use the bathroom, because you’ve been holding your pee and it’s still an hour until your next break, you will not meet schedule adherence and will be marked negatively. • If you were about to log out to go to break, lunch or leave for the day and you get the beep... indicating a caller is on the line and the call gets complicated and runs over, you have to stay and assist no matter how long it takes and no matter how it may negatively impact your schedule adherence and/or your personal schedule. • If you have something come up unexpected, and you have personal business hours but your “unexpected occurrence” isn’t on Synchrony’s approved list of items, then you can’t use your Personal Business time. • If you have a family emergency and you’re on the floor/taking calls, your loved ones cannot get a hold of you. You’ll have to wait until your break, lunch and/or end of shift before you can speak with your family. No cell phones are allowed while you're at your desk taking calls. • All your calls are recorded and you're being graded based on software that is not 100% reliable. Workstation (the software/program) glitches, shuts down, freezes and overall does not always perform the way it’s supposed to and yet the call center associates metrics and jobs are dependent upon it. If something’s off with Workstation and it messes up the call center associate, the call center associate is in jeopardy vs. management looking further into Workstation and what may be wrong with it. • Management shares that a Customer Service Representative is not here to help customers but to get them off the phone as quickly as possible. We are not here to help but to do what we can to ensure they don’t call again. • Your call time is supposed to be 3 mins or less per call. Going through training doesn’t truly represent what will happen on the floor. It’s understood that you can’t train on every single item that may occur but being told that you’ll mainly be taking payments and waiving late fees is false. Most people call because something out of the norm is going on and they need help. So most calls are not simple which means your call time will typically be long. • Important updates that involve changes in processes are sent via email and then the Customer Service Representative is expected to read these communications and keep up to date while continuing to take calls and always be up to date on what’s changed. Sometimes the changes are a little complex and additional training would be beneficial. Sometimes there’s off phone training but most of the times there’s not. • Taking verbal abuse from customers and having to remain calm and being forced to read from a script or potentially face termination if you allow your feelings (that are rightly felt when someone is treating you like dirt) to get the best of the situation. • Customer Service Reps are expected to be IT experts but are not paid extra for it. Each client should have a Digital Tech team but they don't. Customer Service Reps are supposed to have low call times and yet when someone calls and needs someone to hold their hand as they try to register their card, or set up Auto Pay, or is having overall IT related issues with an App or with getting into their account…the Customer Service Representative is stuck on the call until the customer gets access. You cannot have low call times and help people with IT and online/eservice matters. • Dealing with Multi Client Schedule Bid process. Upon being hired, you don’t really get to pick a schedule that truly works for you; you have to select from what’s available. When you get that schedule, it is not permanent. During the Multi-Client Schedule Bid time, every person is ranked and depending on your rank order, you are scheduled to select from an entire new list of schedules (your current schedule may not be on the new schedule bid list) and by the time you get to select, what’s left may not work for you. If you have to make it work, you’ll have to rearrange your childcare, any scheduled doctor’s appointments, etc. If you can’t make it work, you have to resign and it’s a great way for them not to have to perform layoffs and potentially be on the line for any earned unemployment benefits.

    Dérouler

    Conseils à la direction

    There's a quote that reads, "Treat your employees the way you want them to treat your customers." Management needs to put this in practice as it relates to how they treat their Customer Service Representative employees. Customer Service Representatives are the face of the company and take all manner of abuse from customers every single day. Stop treating your Customer Service Representatives like little... children who can't be trusted. Start showing your Customer Service Representatives respect and treat them like trusted adults.

    Dérouler
    Synchrony2019-10-13
  6. « Customer support representative »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Representative à Hyderâbâd
    Recommande
    Point de vue positif

    Je travaille chez Synchrony à temps plein depuis plus d'un an

    Avantages

    BEST LEADERSHIP AND SOCIAL WELFARE ACTIVITIES AND EMPLOYEE CENTRIC POLICIES

    Inconvénients

    Annual hike is too low

    Conseils à la direction

    Increase the annual hike...

    Synchrony2019-08-11
  7. Utile (1)

    « Great company »

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    Ancien employé - Customer Service Representative à Kettering, OH
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Synchrony à temps plein plus d'un an

    Avantages

    Benefits, compensation, they make sure you are trained to handle calls

    Inconvénients

    I didn't have any cons with this company

    Synchrony2019-08-05
  8. Utile (2)

    « Good Job »

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    Employé actuel - Customer Service Representative à Altamonte Springs, FL
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Synchrony à temps plein depuis plus de 5 ans

    Avantages

    The company works with you, good benefits, comfortable feel not micromanaged, true open door policy, no retaliation policy, ok pay, constant events, everyone is nice, barely any drama

    Inconvénients

    Not diverse anymore. Hispanics outrank every other race and thats currently the only race being promoted to higher positions. Not upset because I trained a few of them but its a a con because being that I trained a lot of people there I have noticed more qualified people for these positions being skipped over for less qualified applicants & people who have been in the role for 7 months promoted over someone of 4... years who was well qualified. Caucasian, African American, etc. Currently this is the only con I have because when you allow unqualified people to join my team it puts more work on us because they ask questions they should know coming in the door and need step by step tutorials. If you see this understand the excuse “they answered the question best” does not work. Take into account their career at synchrony and their stats as that is what will help them in the higher roles.

    Dérouler

    Conseils à la direction

    Keep the promotions diverse. Or if you know you’re hiring one demographic say that so no one feels mislead after the fact.

    Synchrony2019-08-15
  9. « It's a pleasant place to work at with all helpful people around. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Representative à Hyderâbâd
    Recommande
    Point de vue neutre
    Pas d'avis sur le PDG

    J'ai travaillé chez Synchrony à temps plein plus d'un an

    Avantages

    Good culture Friendly Environment Paid on time Yearly bonus

    Inconvénients

    Difficulty in growing to higher positions.

    Synchrony2019-08-05
  10. « What it is like working at Synchrony »

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    Employé actuel - Customer Service Representative à Charlotte, NC
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Synchrony à temps plein depuis plus d'un an

    Avantages

    Great benefits and great management

    Inconvénients

    The compensation could be better

    Conseils à la direction

    Have more face-to-face meetings with employees regarding their goals and talents that they can bring to the company

    Synchrony2019-07-17
103 avis trouvés