Avis sur SYKES | Glassdoor.ca

Avis sur SYKES

Dernière mise à jour : 18 février 2018
2 129 avis

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SYKES President & CEO Chuck Sykes
Chuck Sykes
880 Évaluations

2 129 Avis des employés

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  1. « Agent de Service a La clientele »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez SYKES à plein temps

    Avantages

    - Environment de travail est correcte
    - Les formateurs sont qualifies et comprehensibles.

    Inconvénients

    - les heures de travail et les jours de conge hebdomadaire ne sont pas fixes
    - Le salaire est bas


  2. « travail de la maison »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez SYKES à plein temps

    Avantages

    Vous n'avez pas a vous déplacer pour aller travailler de la maison

    Inconvénients

    horaire est très difficile pas deux jours de congés consécutif


  3. « Emploi très mal payé et stressant »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Agent-Call Center - Berlin (Allemagne)
    Ancien employé - Customer Service Agent-Call Center - Berlin (Allemagne)
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Avantages

    Horaires de journée fixes et fiables
    Formation de 15 jours avant la prise de fonction
    Très bonne ambiance entre collègues

    Inconvénients

    En 15 jours de formation confuse et peu organisée, on se rend vite compte des différences entre le discours à l'embauche, et la réalité du poste. On passe notamment d'un discours souriant et des techniques d'apprentissage "friendly", à une atmosphère stressante et à la limite de l'ordurier, où la hiérarchie pressurise énormément des agents en sous-effectif, qui gagnent littéralement une misère. Côté contenu du poste, les multiples logiciels lents et mal coordonnés, et à utiliser simultanément, est injustifiable.

    Conseils à la direction

    Pour garder les conseillers, et puisque cet aspect semble poser un énorme problème à ce call-center, il faudrait revoir toute la politique de management, ainsi que les logiciels.


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  5. Utile (1)

    « Sykes - Work from Home »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Sales Associate - Windsor, ON
    Employé actuel - Customer Service Sales Associate - Windsor, ON
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez SYKES à plein temps (Moins d'un an)

    Avantages

    - friendly management who are always there to help you
    - fast paced and never a dull moment
    - work from home in your pajamas
    - pretty neat point system where you can build them up and cash them in for some nice prizes

    Inconvénients

    This can be a stressful job, customers expect excellent service and expect you to help them, but the system and tools we use are very outdated and unpredictable at best.
    — there is not much work life balance
    — your schedule always changes daily.. your breaks and your lunch is never the same.
    — you never get a weekend off. Your 2 days off are always during the week
    — when your tools go down you are off the clock. They say your team manager will adjust your hours but they don’t always do it so you need to really watch your daily paid hours
    — they never allow you to take a day off unless you are sick or it’s an emergency. Even if you book it off weeks in advance

    Conseils à la direction

    Please allow your hard working independent workers to have a day off when they request it.
    Please communicate more with your employees when it comes to their schedule so they don’t have to hound you. A simple ... I updated your hours email would be helpful


  6. « The Team leads suck »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Toronto, ON
    Employé actuel - Employé anonyme - Toronto, ON
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez SYKES à plein temps (Pendant plus de 5 ans)

    Avantages

    Working from home is a bonus

    Inconvénients

    Back biting attitude
    Team leads will go after the employees if they dont get the pay they want
    Jealousy rampant
    Systems fail
    Agents get blamed

    Conseils à la direction

    Fire the teamleads who refuse to support the agents


  7. « Not too hard of a job »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Avantages

    -Job isn't too demanding
    -Get to work from home, so no costs associated with transportation
    -Get to work in comfortable home office

    Inconvénients

    -Pay is only minimum wage
    -Can be demanding to deal with back to back customers


  8. Utile (1)

    « Too much pressure for too little money »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Technical Support Representative - Toronto, ON
    Employé actuel - Technical Support Representative - Toronto, ON
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez SYKES à plein temps (Pendant plus de 3 ans)

    Avantages

    You got to work from home, there was some flexibility with shift swapping.

    Inconvénients

    You are micromanaged down to the second (literally). Team Leads are basically dictators who do whatever it takes to meet unrealistic targets. By unrealistic, I mean that worker cannot meet the targets without suffering undue stress and punishments for missing targets - that change as often as weekly.

    Conseils à la direction

    Fight for your employees at the contract level with your clients. Don't take a contract that is unreasonable.


  9. Utile (2)

    « Gone to hell in a handbasket »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Team Leader - Moncton, NB
    Employé actuel - Team Leader - Moncton, NB
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez SYKES à plein temps (Pendant plus de 5 ans)

    Avantages

    You work from home with some pretty amazing people.

    Inconvénients

    Upper management care exactly 0 for the people who have helped to make this company.
    Employees in Ontario and Alberta saw a wage increase, any staff not in these provinces would not be affected. Team Managers is ON would go up to 17.40/hr Our training staff in On would go to 16.40/ hr , our front-line agents would make the min wage of 15.40/hr in On. However, all lower management such as Team Managers and Senior Team Managers will not see an increase if they are out of province. They now make less than the people who manage them or do the exact same job.
    As a mass exit of lower management occurs the stance remains the same they will not raise wages.
    For a company that states it respects it employees and has succeeded for 40 years in the treatment of people who make this business you have fallen.

    Conseils à la direction

    Get it together. Your employees are not just numbers but the people who make your business work. You are losing dedicated result driving people that would have continued to make Sykes a financial beast had you treated them with even an iota of decency or respect.


  10. Utile (1)

    « Rogers please take your contract from sykes »

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    Ancien employé - Customer Service Associate - Edmonton, AB
    Ancien employé - Customer Service Associate - Edmonton, AB
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez SYKES en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    none sykes is by far the worst company ever

    Inconvénients

    I have worked at sykes for 3 years before I left, The last straw when agents in Ontario were making more then my Managers

    Conseils à la direction

    Rogers, please take the contracts back and set up work from home, Sykes do not care, treat agents like crap, TL's have to follow the drill almost like little ants going to their queen. Wages suck. if you report anything bullying it is frowned upon and not dealt with. I know people who work in one of your centers make almost double what I made at Sykes and were happy not depressed beyond control. You want to see stats. happy agents. great NPS fire Sykes and do it yourself. Your customers would be much happier too not having to hear the I hate my life tone on the phones as working at Sykes is a soul sucker. very sad


  11. Utile (2)

    « Canada = don't bother unless in Ontario. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez SYKES à plein temps

    Avantages

    There are some decent people to work with generally. Working from home can be nice and convenient as long as you are fine with a bit less social a workplace.

    Inconvénients

    The biggest one here is that if you aren't in Ontario, expect to be paid dirt. Ontario agents at the lowest level of new hire are making more than manager in every single other province, including some senior manager. The company attempts to justify this by saying they can't afford to pay people in other provinces better, but when the vast majority of their workforce is already in Ontario, and it's their biggest hiring pool, they're going to end up paying it anyways when they have to replace people who will leave.

    Conseils à la direction

    Is your company going to be more successful with people who already know what they are doing and have delivered years of profitable results/performance, or with people who are completely green when you have to replace those who leave over the dumpster fire that are wages in other provinces? Make better decisions. You talked a lot of big talk last year about the Sykes 7 Principles, but you allow Canadian leadership to act without these principles at all. Reading through those lists of principles now while making less than subordinates numerous levels below us it just shows what a joke this whole situation is. Soon as you guys decide to actually live up to your word, treat people the same regardless of who they are, solve problems, and do the right thing, let us know.


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