Avis sur SYKES | Glassdoor.ca

Avis sur SYKES

Dernière mise à jour : 8 décembre 2017
1 985 avis

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SYKES President & CEO Chuck Sykes
Chuck Sykes
811 Évaluations

1 985 Avis des employés

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  1. « Agent de Service a La clientele »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez SYKES à plein temps

    Avantages

    - Environment de travail est correcte
    - Les formateurs sont qualifies et comprehensibles.

    Inconvénients

    - les heures de travail et les jours de conge hebdomadaire ne sont pas fixes
    - Le salaire est bas


  2. « travail de la maison »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez SYKES à plein temps

    Avantages

    Vous n'avez pas a vous déplacer pour aller travailler de la maison

    Inconvénients

    horaire est très difficile pas deux jours de congés consécutif


  3. « Extremely Unpredictable and Disorganized »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Avantages

    Working at home is a major plus. For all the stress that this job might give you, at least you're at home and there's never any commute.

    Inconvénients

    This job is like a professional version of manic depression: everything is decent but anything that can go wrong might go wrong in varying degrees and you could never know what it is that made it wrong. Between that and lack of proper training and maintenance of client knowledge it's a constant challenge to work here.

    Conseils à la direction

    Help your leaders, support, and management keep up with knowledge and demand and give them the time and incentive to do so.


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Avis anonyme


  5. « Mixed bag »

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    Ancien employé - Workforce Management Analyst - London, ON
    Ancien employé - Workforce Management Analyst - London, ON

    J'ai travaillé chez SYKES en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    Stable field, had great team of coworkers, direct supervisor/manager was very supportive, work was varied and interesting, good benefits package and vacation.

    Inconvénients

    Pay was mediocre at best and did not increase at all in the 3.5 years I was there. Responsibilities increased however as did expectations of what the job entailed. My manager's attempts to re negotiate our job description to better include the true scope of our position and move our department up a wage band were always denied by upper management.
    Payroll was known for frequent errors affecting employees' pay.
    It was very hard to be promoted or make lateral moves.

    Conseils à la direction

    For TLs and Senior TLs and HR-help employees develop their talents better, pay more than lip service to their concerns and complaints, do not make front line staff do work that they are not trained for.


  6. « manager »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez SYKES en Contrat Permanent

    Avantages

    they say all the right things about being there for people.

    Inconvénients

    when it comes time for you to be treated as a person, the company philosophy disappears - if they want you gone, you don't get the feedback & chance to improve that they spout on about

    Conseils à la direction

    there are a lot of great people who can do a great job. if they aren't doing what you expect, give them the feedback and a chance to improve before you just decide to blame them for performance and then fire them.


  7. « great place »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Moncton, NB
    Ancien employé - Customer Service Representative - Moncton, NB

    J'ai travaillé chez SYKES en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    great place to work would reccomend

    Inconvénients

    I loved it , please work here

    Conseils à la direction

    none


  8. « Customer service agent »

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    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez SYKES en Contrat Permanent

    Avantages

    Quick promotions but no increase in salary, extra hours

    Inconvénients

    Stressful work environment, team not dependable

    Conseils à la direction

    More professionalism


  9. « Telehealth Nurse »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Telehealth Nurse - London, ON
    Employé actuel - Telehealth Nurse - London, ON
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez SYKES à plein temps (Moins d'un an)

    Avantages

    Excellent support from other staff and manager, thorough and effective orientation, opportunity to change shifts, and to pick up extra shifts frequently

    Inconvénients

    mostly evening shifts, very specific processes to follow


  10. Utile (1)

    « Horrible. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative
    Employé actuel - Customer Service Representative
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez SYKES à plein temps (Moins d'un an)

    Avantages

    Work from home, Decent coworkwers, paid training, can write off your office supplies, internet and hydro. Benefits and perks as well as chances to win gift cards.

    Inconvénients

    First you will have to make sure you have a landline, corded phone, headset for the phone, usb headset, quite office, no background noise, extra monitor and a personal computer or laptop. You will have to submit pictures of all this as well as take part in an online interview and complete some paper work. Training isn't long enough and is very rushed. You will spend too much time on things that arent as important and not enough on things that are. The training tools are broken more often than not and you will go on the phones before you're even ready.
    Schedule changes daily, you're told to pick your shift before training even starts and can't change it. You're also not given much time to select it.. And told to hurry as they go fast. There are several systems you have to learn and tons of user names, passwords, rules, policies, procedures that you're expected to quickly know. Definitely not paid enough for all you need to learn, know and do.. When you first go on the phones.. Your support consists of asking questions in chat in an adobe room where many others are asking questions..therefore you're on the phone feeling like an idiot while you wait for an answer. A lot of expectation to sell things and have short calls.. Run far away from this job.

    Conseils à la direction

    Longer training, with extra sessions after a couple days on the phone. Better pay.. Get rid of CDT.. Notes and codes are enough to do.


  11. Utile (1)

    « Work at Home jobs are cool, but this company has no morals/values »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Cable Repair Tech - Halifax, NS
    Ancien employé - Cable Repair Tech - Halifax, NS
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez SYKES en Contrat Permanent (Plus d'un an)

    Avantages

    Working From Home.
    Paid Training.
    Meet some fellow agents who are genuinely nice people and friends.

    Inconvénients

    Taking a leave of absence for health issues (LOA) will result in unfair treatment once returning to work (Intentionally set unrealistic goals, attitude from management), or they will attempt to flat out refuse LOA's regardless of medical documentation (seen this twice with other employees).

    Large amount of favoritism between team leads and agents.

    After training and ICU, you'll either get an awesome Team Lead, or a "bare minimum" Team lead who seems to have little to no patience/ assistance .

    Lack of support for agents, you are provided tools to assist you, but not every call is the same, some calls are very unique in nature and support is very hard to get and because it takes time to get assistance (due to no fault of your own), they will penalize you for longer call times, even if its because of lack of training/ assistance

    High turn over rate, my training class started with 25 people and three months in only two remained mainly because of lack of training.

    Conseils à la direction

    Appreciation of employees, having a better management system. Currently for Rogers side of Sykes you have one Senior lead for all the team leads who is very biased and very uncooperative especially if you have personal problems with them. One person should not be in control of all team leads and agents. Especially one who is generic (robotic), uncooperative and very difficult to get communication from. Makes for a very unpleasant work environment. Human resources only has one person for all work at home agents and brick and mortar sites (and one assistant). Figure out a better management system that does not rely on just one person. Having one Senior lead for all team leads will lead to favoritism and bias in the company and is i believe why your turn overrate is especially high. Training should also be more in depth, and less rushed.


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