Avis de Csr1 chez Regus | Glassdoor.ca

Avis de : Csr1 chez Regus

Mis à jour le 30 mars 2017

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15 avis trouvés

1.5
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Tendances des évaluationsTendances des évaluations
12%
Recommandent à un ami
25%
Approuvent le PDG
Regus CEO Mark Dixon
Mark Dixon
9 évaluations
  1. Utile (5)

    « A fuir! »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Csr1 
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez Regus à

    Avantages

    Certains collègues et clients très sympathiques

    Inconvénients

    Peu de considérations Aucun service de Ressources humaines Tout est fait pour que les employés ne puissent pas se syndiquer Salaire à peine plus élevé que le SMIC alors que la liste des tâches et responsabilités est sans fin. (salaire de CSR, alors qu'on doit être maintenant vendeuse, secrétaire, infirmière, conseillère, manager, comptable, traductrice, répondeur téléphonique, serveuse, femme de ménage etc......) Heures supplémentaires souvent non payées.

    Dérouler

    Conseils à la direction

    Les CSR sont très peu considérés alors qu'ils font tourner la machine... Merci de respecter vos salariés, cela veut d'ailleurs dire beaucoup sur la manière dont vous traitez vos clients aussi!

    Regus2016-12-12
  2. « Jeune embauche »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Csr1 à Paris
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Regus à temps plein depuis moins d'un an

    Avantages

    Une intégration parfaite, humaine, professionnelle et respectueuse.

    Inconvénients

    Je n'en ai pas encore trouvé.

    Conseils à la direction

    Continuez à impliquer, à respecter, à promouvoir et à motiver. C'est parfait.

    Regus2015-06-24
  3. « une bonne expérience générale chez regus malgré le manque de formation »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Csr1 à Paris
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Regus à temps plein moins d'un an

    Avantages

    un personnel plus ou moins aimable des avantages sur les contrats signés un staff très compréhensif

    Inconvénients

    pas le droit de poser ses vacances d'été après le 15 Août refus systématique un CE inexistant rémunération insatisfaisante par rapport à la charge de travail beaucoup d'hypocrisie

    Conseils à la direction

    mettez plus de moyen pour la formation de vos nouveaux arrivants cela éviterait des dépenses inutiles un employé formé = plus performant = bon travail = un centre qui avance.

    Regus2014-10-29
  4. Utile (3)

    « Missing culture »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Csr1 
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez Regus à plus de 3 ans

    Avantages

    very challenging, great clients, lots to learn

    Inconvénients

    need to treat their people better, no established culture or care for their employees

    Regus2016-01-15
  5. Utile (1)

    « Too much hard work. »

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    Csr1 à Tokyo

    J'ai travaillé chez Regus à plus d'un an

    Avantages

    Nothing. It's too hard to find out pros from this company in Japan. But I heard that their centers except Japan are nice to work.

    Inconvénients

    Too much hard work. So many employee resigned quickly, and there is no environment and situation to work there long.

    Regus2017-03-31
  6. Utile (6)

    « CSR »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Csr1 
    Ne recommande pas
    Point de vue neutre
    N'approuve pas le PDG

    J'ai travaillé chez Regus à temps partiel plus d'un an

    Avantages

    There is the opportunity for flexibility. They do offer free coffee and tea and there is a television in the reception area so you can keep up to date with what is going on in the world.

    Inconvénients

    Low salaries, no opportunity for advancement. There are too many layers of management. Constant change in procedures and pricing. The company is borderline unethical. They take advantage of clients. There is a very high turn over in employees. The training they offer is horrible, online "cartoon characters" with English accents that is a total joke! There is no support from corporate, too many complaints from... clients in regards to their invoices, always over charging clients. STAY AWAY FROM THIS COMPANY

    Dérouler

    Conseils à la direction

    Listen to low level employees, they are the ones doing all the work and listening to all the complaints from unhappy clients. Management does not have a clue as to what happens on a daily basis

    Regus2016-12-07
  7. Utile (1)

    « Management was the problem »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Csr1 à Mumbai
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez Regus à

    Avantages

    Good team mates, and a lot of support from the ops team

    Inconvénients

    Management always restricted development and focused more on sales than customer service. Customer satisfaction was low because of that.

    Conseils à la direction

    Listen to the lower staff

    Regus2016-10-05
  8. Utile (2)

    « Never ! Never ! Never ! work for this Company »

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    Ancien intérimaire - Csr1 à Milton Keynes, Angleterre
    Ne recommande pas
    N'approuve pas le PDG

    J'ai travaillé chez Regus à

    Avantages

    Free parking space. Apart from that there are none and I mean it not just sour grapes read the other reviews if you don't believe me !!

    Inconvénients

    I was working for an agency but pay is BAD. Spoken to by condescending, patronising, egotistical Area Manager who came in and took over. Senior Management rule, even the Area Manager has to get everything authorised !!. No autonomy at office level. Frustrating working environment as continually having to lie to clients to cover up blunders, or situations where nothing is ever going to be done as senior management... just don't care about clients or staff. Just money! money! money ! Most clients could leave tomorrow as Regus breach their own contracts on a daily basis. Once they've got the client they basically wash their hands of any responsibility for anything, and as a member of staff all you do is deal with moaning customers !

    Dérouler

    Conseils à la direction

    Too many Chiefs not enough Indians ! More employee investment needed. Have you looked at the turnover of your own staff ??? Look at your sustomer service, what you have now is disgusting !

    Regus2016-10-26
  9. Utile (1)

    « Shortest time I've ever spent at a job »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Csr1 à New York, NY
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Regus à temps plein moins d'un an

    Avantages

    You get to meet different people from different companies.

    Inconvénients

    They don't seem to care about their employees or their clients. They sure like to pretend they do though.

    Conseils à la direction

    Don't take advantage of your employees. They are human.

    Regus2016-05-12
  10. Utile (10)

    « The ship is sinking, swim away and if you currently are on it, jump off now. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Csr1 à New York, NY
    Ne recommande pas
    Point de vue négatif

    Je travaille chez Regus à temps plein depuis plus de 3 ans

    Avantages

    -Work/life balance is decent. M-F and 8:00-5:00. It used to be better (more on that below) - Recent changes in dress code allow you to dress fairly casually (even jeans if you can put it together in a professional way) - Management always varies, but not much micromanagement from my experience. I know some people who have endured micro managers. - Networking: A lot of the clients are decent and if they... like you enough, it may lead to employment opportunities, references, etc. It’s almost like a 8 hour interview. - Great way to get sales, administrative, IT, account management and client service experience under your belt, leading to a position that you deserve.

    Dérouler

    Inconvénients

    Now, on to why you should run from Regus and never look back: - Recent changes in staffing have had a disastrous result. Staff who have been with the company for years are reduced to being floaters who have to travel to and from other centers to cover lunches/days off/call outs. In NYC that means walking to other centers, in other markets with less public transport I’m sure you have to drive (not sure if you are... reimbursed for gas). Client services have been impacted as there will be only one person in a center at a time. - Just as there are nice clients, there are also a lot of clients who are entitled jerks. Dare to defend yourself, and Regus will always take the customer's side. - Client invoices are almost always a MESS and you are stuck answering the annoyed (rightfully so) client's questions, many times trying to decode the invoices yourself. - Endless changes. Change is good, but changes for sake of change is counterproductive and pointless. They will implement something, you do all the groundwork they require to complete the change, then they switch it back when they realize the change was pointless. This happens over and over and over again for the same processes. - The community managers are extremely underpaid. They want us to run the center while the cluster manager is responsible for selling (with no commission) . Yet they give the community managers $19 per hour (give or take) TOPS??! - Multiple dated computer systems that rarely work. PCs constantly crash and freeze. You can't even open a PDF file without the computer freezing. All internet browsers are ancient. - No dedicated IT people. CSRs and community managers are expected to handle this. Unless they have a IT degree, they won’t be able to do much more than plug in an Ethernet cable or two and place a ticket to the IT department, which is THOUSANDS of miles away (outsourcing) You used to be at least able to call to escalate the tickets, but they took that away. - They want you to move heavy furniture for office setups with no equipment or proper clothing. This is most likely an OSHA violation. Also you need to clean the dishes that the clients use and while some have respect and will wash their plates off before they put them in the sink, most will just put them in the sink with food on them. - Pointless posting of Craigslist ads when IT DOESN’T BRING IN NEW BUSINESS (redundant) - Ridiculously high turnover for obvious reasons. You’ll probably have 3 managers in your first year. - You will NOT advance at Regus if you are a person who comes to work, does your job well and produces results. You CAN advance if you brown-nose the management, go out to drinks with them and play the office politics. This should NEVER be the case.

    Dérouler

    Conseils à la direction

    Your are bleeding staff members who were with you for YEARS. Morale is at an all time low; almost every employee is looking for a new job. You need to look at the big picture beyond trying to open almost 20,000 centers in three years and try to fill the ones you have now. Understand the coloration between reducing staff and lower customer service ratings. One person cannot cover reception and coordinate a... meeting room at the same time. Streamline your processes and update your equipment. Bring back the sales managers and commission so people have an incentive to actually sell the offices beyond losing their jobs.

    Dérouler
    Regus2016-04-14
15 avis trouvés
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