Avis sur Rackspace | Glassdoor.ca

Avis sur Rackspace

Dernière mise à jour : 18 janvier 2018
1 233 avis

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Joe Eazor
31 Évaluations

1 233 Avis des employés

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  1. « Different groups, Different culture »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez Rackspace à plein temps (Moins d'un an)

    Avantages

    Big company with lots of amazing people, small perks, decent on-boarding process, and opportunity to move around between groups.

    Each group tends to have a slightly different culture. Mine is phenomenal, and I feel like I'm surrounded by a bunch of close friends. We're able to agree and disagree openly, which is fantastic for engineering staff that sometimes needs to make difficult decisions quickly.

    The CEO is a call-it-like-I-see-it kind of guy. While this might be harsh or a shock for some people, I would always rather have an honest a difficult conversation than be left in the dark or not given details I need to make decisions.

    The company's core values, as lame as that might sound, are solid. It's not uncommon for a company to choose buzzwords as their values, but what's rare is to see a company that actually takes the time to define what each core value means to the organization and how employees are expected to uphold them at all times.

    Inconvénients

    Tasks and team objectives can move quickly, and some people just can't handle the context switch. This isn't a "con" for everyone, but if you want to work in a static environment from 9am to 5pm, you probably won't enjoy Rackspace.

    Also, if you're a minimum effort kind of person, you'll probably feel very out of place in the company. Everyone I've met works as thought they ran the company, and they take pride in giving Rackspace a good name. If you're not looking to do the same, you'll feel very left out.

    Conseils à la direction

    Encourage teams to find a culture and character of their own, but push them to demonstrate the core values.


  2. « Devops Engineer »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande

    Avantages

    Very good company to work for.

    Good culture

    Inconvénients

    depend on the team you work for.

    some team are very stress


  3. Utile (3)

    « Uncertainty Reigns Supreme »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - San Antonio, TX (États-Unis)
    Employé actuel - Employé anonyme - San Antonio, TX (États-Unis)
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 3 ans)

    Avantages

    New leadership + Apollo + TriCore + DataPipe = some new life and much needed organizational changes. Hopefully once the dust settles, this will be great company to work for again, with talented people and a strong product offering.

    Inconvénients

    So many changes over the last 2-3 years... "culture" has declined a bit, but still better than many. IMO, as the culture morphs into a more corporate workplace, they need to balance that with pay increases to retain top talent.

    Conseils à la direction

    Prioritize retaining top talent by increasing pay. Stop retaining poorly performing employees and leaders who operate as hurdles within the business. Try to understand the current ecosystem and past leadership initiatives (good and bad) before making to many changes.


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  5. « Change and Automonomy »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - San Antonio, TX (États-Unis)
    Employé actuel - Employé anonyme - San Antonio, TX (États-Unis)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 8 ans)

    Avantages

    Rackspace is a fast paced working environment that is always evolving. My role in the organization comes with a lot of autonomy, which I like. I have the opportunity to provide input while forming strategies and flexibility on how I achieve goals. The entrepreneur in me loves this way of working!

    Inconvénients

    Change is frequent. If you are not adaptable and don't like change then Rackspace would not be the ideal employer. However, if something new around each corner excites you and you are tired of a mundane working environment, then you may like the change.

    Conseils à la direction

    I wish that Rackspace would bring back a "People first" mentality. The current focus seems to be more around following processes than what is right for the individual Racker (aka employee.)


  6. Utile (1)

    « Great place to skill up »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Linux Systems Administrator - Hayes, Angleterre (Royaume-Uni)
    Ancien employé - Linux Systems Administrator - Hayes, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    J'ai travaillé chez Rackspace en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    - Engineering and support teams are full of excellent techs. The technical standards are high so you're always learning from your colleagues.
    - Great culture of mentorship on the support teams I worked on, lots of senior techs willing to help you learn and managers supporting you taking time to attend training etc. Strong on boarding, and continuous feedback on your work makes personal growth really easy, lots of opportunity for promotion and taking on more senior roles/responsibility on the teams I worked for.
    - Company really does seem to have the right intentions with regard to work/life balance, perks and taking care of employees. The benefits package is great and the office in the UK has plenty of amenities.
    - Now that company is private again they seem to be getting back to the original focus on core products and less attention being paid to just churning out quarterly results. Long term investment in a single strategy will hopefully pay off in the future.
    - Basically everyone I worked with was smart, driven and fundamentally nice. If you have even the slightest desire to learn and advance your technical career you'll be afforded plenty of opportunities to do so.

    Inconvénients

    - Management at a senior level in the UK isn't great. There's a real 'old boys' network where those closest to senior execs get promoted constantly and are not up to the task.
    - That leads to an excess of 'middle managers' where people get stuck unable to move up the chain and so end up having positions at the same lateral level created for them ending up with too many middle managers. The benefit is they tend to not be bad managers, so you'll probably end up with a good line manager, but their effectiveness is reduced because there's so many of them and they have no real ability to make changes as a result.
    - Company has historically not focused on support teams enough, they like to make sweeping changes of work patterns, or not invest enough in support. That leads to burnout and people leaving and an inability to fill their roles with equally senior techs.

    Conseils à la direction

    - Now that you don't have to play the stock market game just stick to one long term strategy for a while, this will pay off better in future.
    - Look at internal promotion strategy, it doesn't look great when your senior executives are promoting their close personal friends into other senior roles. Really ensure that if this happens the people being promoted have good feedback from a variety of peers and other business segments otherwise it's very discouraging and transparent what's happening.
    - Make sure you prioritise tech support teams. They are after all your primary product, the happier they are the better they will work and the more talent you can attract into those teams.


  7. Utile (2)

    « Great Company if you stick with it »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Business Development Consultant - Londres, Angleterre (Royaume-Uni)
    Ancien employé - Business Development Consultant - Londres, Angleterre (Royaume-Uni)

    J'ai travaillé chez Rackspace en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    Great Brand
    Strong benefits as an employee
    Great Customer Base - if you can get the right accounts

    Inconvénients

    Rackspace Sales is all about Tenure & who you know
    Once you get in the door its hard to get a promotion or pay increase
    False 'Culture'

    Conseils à la direction

    PRomote from within and dont just look after the people that have been there the longest


  8. « Holding people back »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Overnight Maintenance - San Antonio, TX (États-Unis)
    Ancien employé - Overnight Maintenance - San Antonio, TX (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Rackspace en Contrat Permanent (Moins d'un an)

    Avantages

    Rackspace was a great place to build your career when it was competitive. There are still a lot of very sharp people working here, and it is one of the best tech employers in a very non-technical city.

    Inconvénients

    Solid cloud offerings automated away a lot of Rackspace technical jobs years ago. You thanked a lot of your best and brightest by laying them off or phasing them out.

    Conseils à la direction

    Really understand how your value prop weighs against fully automated cloud offerings. Offering to throw people at software problems isn't going to be a growth opportunity. Find a differentiator and get good again. Stop throwing people at processes - automate it or don't do it.


  9. Utile (3)

    « Great atmosphere to be around »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Analyst - San Antonio, TX (États-Unis)
    Employé actuel - Analyst - San Antonio, TX (États-Unis)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez Rackspace à plein temps (Pendant plus de 3 ans)

    Avantages

    Most co workers are great to be around. Training and tools are readily available. Onsite gym and various food vendors

    Inconvénients

    Limited ceiling/career path obstruct you from growing within the company unless in a specialized position. Below market pay for majority of non specialized positions.

    Conseils à la direction

    Invest in top talent within the company rather than searching externally. Keep top performers paid well and recognized.


  10. « Linux Administrator II »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Linux Administrator II - Bangalore Rural (Inde)
    Employé actuel - Linux Administrator II - Bangalore Rural (Inde)

    Je travaille chez Rackspace à plein temps (Moins d'un an)

    Avantages

    Work Culture, Flexible Timing, Good Salary, WFH facility available

    Inconvénients

    Not yet as of now.

    Conseils à la direction

    NA


  11. Utile (1)

    « Senior Manager, Service Delivery »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Rackspace à plein temps (Moins d'un an)

    Avantages

    Culture, team, values, perks. great place to work and really take care of you. lots of friends and family work there.

    Inconvénients

    undue pressure on teams. culture is changing and some senior managers/directors are poor leaders and just look at the numbers. Not the growing company it used to be.

    Conseils à la direction

    focus on the whole picture not just the figures. Get rid of NPS and charge all personnel the be responsible for customer engagement and experience not just service delivery


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