Avis sur Metro Bank | Glassdoor.ca

Avis sur Metro Bank

Dernière mise à jour : 14 janvier 2019
320 avis

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Metro Bank Chief Executive Officer Craig Donaldson
Craig Donaldson
247 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Metro Bak »

    StarStarStarStarStar
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez Metro Bank à plein temps

    Avantages

    Good company and a great job for young people

    Inconvénients

    Not very challenging work if starting a career


  2. « Cashier »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Cashier - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Cashier - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Moins d'un an)

    Avantages

    Welcoming welcome.
    Good people.
    Promotion and training available.

    Inconvénients

    Promotion a little stagnant, dependent on order not progress.
    Rota’s can be annoying, lack off consistent 2 on 2 off promised weekend schedule an issue as well but can happen due to staff departures/sickness which is understandable.
    Doesn’t feel like working for a bank but more for like a supermarket at times mainly due to shift patterns.

    Conseils à la direction

    Focus massively on employees, how often they work weekends how often they go the extra mile without fuss.

  3. « Truly treated as an individual....NOT a statistic! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Store Manager
    Employé actuel - Store Manager
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Plus d'un an)

    Avantages

    I have worked for Metro Bank for just over 2 years and can honestly say I am the happiest I have ever been in my career. Having worked in another high street bank for the previous 7 years, I, more than anyone, can talk about the difference in opportunities, colleague engagement and customer experience in comparison to my previous employer, with a huge smile on my face.

    From the moment I joined Metro Bank I knew I had made the right decision. It is so wonderfully refreshing to meet the CEO or one of the Executive team on your first day, who speak so very passionately about what we do here at Metro.

    Craig (CEO) even takes the time out to regularly visit stores 'just for a chat' and to see how you are getting on. As a colleague, this makes you feel so valued with there being no need to act differently or withhold your opinion/suggestion on something, because he talks to you on a personal level, like a human being and breaks down those barriers which prevent you opening up around areas you feel could be improved or changed. This is so different to the bank I previously worked at. I have found this to be the case with every single senior manager I have come across from different areas of the business- Professional, yet a real life human being as opposed to the unapproachable robots seen elsewhere!

    Career progression is something that is held in such high regard at Metro and I have personally been supported so much in my journey so far, having joined as an assistant store manager and being put through a specialist 'fast track' scheme whereby I received training and development tailored to my aspiring role of store manager whilst still doing my day to day role. This enabled me to secure a store manager position within just over a year of joining Metro which for me was incredible. There are so many opportunities across all populations of roles and at every step of the way the support and development is tailored to your needs so that you can achieve your next step in a timeframe that is right for you.

    The final point for me, is the customer experience and how genuine this really is. Other banks and businesses talk about how they pride themselves on customer service, but their definition of what good looks like is so far away from the standard set at Metro Bank its incredible. As a colleague you find yourself walking into restaurants, hotels, banks and supermarkets expecting the same level of service leaving you frequently disappointed. This is completely underpinned by the culture set at Metro Bank. Regularly sharing amazing stories of how customers have been helped by us throughout different departments. Welcoming dogs into Metro Bank with treats and kids with lollipops. The customer is truly put at the heart of what we do and this resonates through our teams and creates a solid backbone for a long, rewarding career... If you want it!

    Inconvénients

    I have seen a few reviews listing 'high standards/high expectations' as a Con...

    The reason our customer experience and colleague engagement is so high is down to these very standards. It is certainly not for everyone, but if you have high standards yourself, Metro Bank is the place to be!

    Conseils à la direction

    Keep doing what you are doing. I am just so proud to be a part of this revolution in banking and the way I am treated by my senior leaders inspires me to be that same person for my team. Professional bankers, who truly care about the individual and do not see them as just another statistic or number.

    Réponse de Metro Bank

    21 déc. 2018 – Chief People Officer

    Well what a brilliant and inspiring review. Not sure I can really add anything except to say thank you! Best wishes. Danny
    PS I have also shared your lovely feedback with Craig


  4. « Customer Service Specialist »

    StarStarStarStarStar
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Metro Bank en contrat permanent

    Avantages

    Good people, in a nice, friendly environment.

    Inconvénients

    None that come to mind


  5. Utile (2)

    « A Great place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Risk Manager - Holborn, Angleterre (Royaume-Uni)
    Employé actuel - Risk Manager - Holborn, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Plus de 5 ans)

    Avantages

    Having worked for Metro for over 7 years (they just celebrated their first year when I joined) I have seen many changes and watched the company grow. The most important thing for me is there are no closed doors to any of the management/executive teams, when I am in Head Office I often see Craig (CEO) walking around the office. I have received the most amazing support this year, having to take a large amount of time off supporting a family member through end of life care and I couldn't have asked for a more supportive company to work for. At no point was there any pressure to get back to work which enabled me to solely concentrate on family. All fully paid.

    Inconvénients

    I can't think of anything specific,

    Conseils à la direction

    I would just say "Don't lose the Culture" as we grow because that is why we are different.

    Réponse de Metro Bank

    16 déc. 2018 – Chief People Officer

    Wow 7 years? Thank you!
    And I’m sorry to read that you’ve had what sounds like a really tough year. But I’m glad if we helped in some small way.
    As you say our culture is precious and we all need... Voir plus


  6. Utile (1)

    « Best company i've ever worked for, i feel so valued »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Commercial Analyst - Reading, Angleterre (Royaume-Uni)
    Employé actuel - Commercial Analyst - Reading, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Plus d'un an)

    Avantages

    Magic Friday's embracing our culture
    No stupid bank rules
    Excellent benefits and pension contributions
    Flexible working environment that fits in around raising a family
    Good rates of pay

    Inconvénients

    There are literally none !

    Conseils à la direction

    Be kind to working mums, those sports days and Xmas assemblies are what our children want us not to miss

    Réponse de Metro Bank

    16 déc. 2018 – Chief People Officer

    Hello there working mum. Thanks for this super review. So glad you love your job and our culture and environment. Please do bump it up to your boss if you ever have a problem with fitting in those... Voir plus


  7. Utile (1)

    « Great place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Product Manager - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Product Manager - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Moins d'un an)

    Avantages

    Great culture. Friendly and helpful colleagues. Collective. Sense of purpose and capability. No silly bureaucracy.

    Inconvénients

    Can be fast paced which may not suit everyone.

    Réponse de Metro Bank

    16 déc. 2018 – Chief People Officer

    Hi Product Manager. Thanks for posting a review and delighted to read that you love our people and culture. And as you say it’s pretty pacy here which doesn’t suit everyone. Your review is also a... Voir plus

  8. Utile (1)

    « Great place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Moins d'un an)

    Avantages

    Great culture, good support from managers, great communication, really good career opportunity, good salary

    Inconvénients

    can't think of anything bad

    Conseils à la direction

    Doing an AMAZEING job

    Réponse de Metro Bank

    16 déc. 2018 – Chief People Officer

    Hi there anonymous. So glad to hear you’re enjoying your new job at Metro Bank and thanks for posting a review to help other candidates and potential colleagues. Best wishes. Danny


  9. « Best company I have ever been part of! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Commercial Banking
    Employé actuel - Commercial Banking
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Plus de 5 ans)

    Avantages

    Quite simply the best employer I've ever worked for. Metro Bank is exciting, dynamic, revolutionary and incredibly good fun. There has never been such an amazing opportunity to completely change the banking industry and put customers and colleagues first. The environment is extremely fast paced and expectations to deliver are quite rightly very high, but, for those willing to roll their sleeves up, get stuck in and give it their all will get so much in return.

    Inconvénients

    As above, expectations to grow the bank are extremely high, we expect colleagues to always deliver outstanding service whilst delivering amazing results. This to me is what makes us stand out, but it won't suit everyone. (Not a con in my mind though!)

    Conseils à la direction

    Continue to recruit for attitude and train for skill, don't let us become another version of the other banks.

    Réponse de Metro Bank

    21 déc. 2018 – Chief People Officer

    Hi there Commercial Banking team member and thanks for posting such a helpful review. You’ve done a great job of describing what we are all about for potential candidates. And as you say we work at... Voir plus


  10. « Fantastic place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Metro Bank à plein temps (Plus de 3 ans)

    Avantages

    Metro culture is one of the best that I have ever been part of.

    You are always heard. Your ideas and suggestions are received with respect and on its merits.

    Provides ample opportunities, right level of support and encouragement to grow.

    Inconvénients

    Travelling to Central London where most of the offices are based is a pain.

    Conseils à la direction

    Please keep up the good work and make sure the values and culture are maintained as we grow