Avis de Front Desk Agent chez Fairmont Hotels & Resorts | Glassdoor.ca

Avis de : Front Desk Agent chez Fairmont Hotels & Resorts

Mis à jour le 9 avr. 2019

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16 avis trouvés

4.4
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Tendances des évaluationsTendances des évaluations
81%
Recommandent à un ami
100%
Approuvent le PDG
William Fatt
8 évaluations
  1. "front desk agent"

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Front Desk Agent à Lake Louise, AB
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Fairmont Hotels & Resorts à temps plein depuis plus d'un an

    Avantages

    Nice benefit and super good location for outdoor activities.

    Inconvénients

    All good, just need drive around 2.5 hours to Calgary

    Fairmont Hotels & Resorts2019-04-09
  2. "Overall Experience"

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Front Desk Agent à Calgary, AB
    Recommande
    Point de vue positif

    Je travaille chez Fairmont Hotels & Resorts à temps plein depuis plus d'un an

    Avantages

    wage rate and travel benefits are great

    Inconvénients

    accommodation in some resort areas are not for a long-term employment

    Fairmont Hotels & Resorts2015-12-15
  3. "Great Company"

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    Employé actuel - Front Desk Agent à Toronto, ON
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Fairmont Hotels & Resorts à temps plein depuis plus d'un an

    Avantages

    Many opportunities to grow and move around. Helpful leadership. Good Money and vacation. Great travel deals.

    Inconvénients

    None that I can think of. You have to work hard, and the standards are very high, but that's the business we're in!

    Conseils à la direction

    Ty and get to know the employees on a more personal level. Mentorship like that is more motivating!

    Fairmont Hotels & Resorts2015-05-15
  4. "ok company hiding behind a good name"

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    • Équilibre travail/vie privée
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    • Équipe dirigeante
    Ancien employé - Front Desk Agent à Edmonton, AB
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à temps partiel plus d'un an

    Avantages

    The perks, working for a "luxury" brand hotel,

    Inconvénients

    everything else, I didn't feel special working there. I felt like just because Fairmont has such a good name that they try to up keep the brand image but don't work on the small details such as making sure the employees are happy

    Conseils à la direction

    .

    Fairmont Hotels & Resorts2013-09-21
  5. "Has great benefits"

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    • Équilibre travail/vie privée
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    Ancien employé - Front Desk Agent à San Jose, CA
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à temps plein plus d'un an

    Avantages

    Has amazing employee benefits, the employees get along well, and they pay decently.

    Inconvénients

    Upper management, no tools to succeed further, stressful, and it's always understaffed.

    Conseils à la direction

    Hire more people and more adequate managers that would be able to handle the job

    Fairmont Hotels & Resorts2018-08-14
  6. "I love the Claremont, many great perks such as employee discounts and access to facilities on off hours"

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
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    • Équipe dirigeante
    Employé actuel - Front Desk Agent à Claremont, CA
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Fairmont Hotels & Resorts à temps partiel depuis moins d'un an

    Avantages

    The luxury, connections, discounts, and access to quick advancement into management positions. There are also many great opportunities on the company website that offer academic aid and other cool benefits.

    Inconvénients

    Not many, my job is fantastic. I look forward to work everyday and keep smiling. However, some guests can be sour grapes and that is no fun. We also have members and many you will build a great connection with, others not so much.

    Fairmont Hotels & Resorts2017-11-07
  7. Utile (4)

    "Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned"

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Front Desk Agent à San Jose, CA
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à temps plein plus de 3 ans

    Avantages

    Decent pay, commissions, good colleagues, free lunches, destination rates, nice properties, fun to meet people from all over the world.

    Inconvénients

    Management is aloof, incompetent and distant. Very much an us and them culture. HR is confrontational and bumbling. Most "managers" are actually interns still in college who are under contract and run departments with zero work experience. Employees are very disposable, very high turnaround , very high burnout. Your hours are routinely cut due to managers getting a bonus for coming in under budget for work hours . Meaning...

    Dérouler

    Conseils à la direction

    Sell the property to a 3 star company. With the current formula , management has presided over a 50 percent loss in revenue for this year. Those figures are avaliable online. Staff is overworked , disrespected and retaliated against for complaints. Majority of guests are low wage , low information and socially inept, due to the lowering of rates to an average of about 100 dollars. Not a "luxury" brand at all with over...

    Dérouler
    Fairmont Hotels & Resorts2017-08-29
  8. Utile (1)

    "good culture"

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    Ancien employé - Front Desk Agent à Clapham, London, Angleterre
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à plus d'un an

    Avantages

    Recommends Positive Outlook Approves of CEO I worked at Fairmont Hotels & Resorts full-time (More than 3 years) Pros Amazing chain to work for: they look after their staff so well! Long hours and a lot is expected from you, but you get rewarded with so much more than a pay check every month. Great employee discounts, great staff food for free,

    Inconvénients

    Only two hotels in the UK which limits UK opportunities, but if you're able to travel then Fairmont makes the world your oyster!

    Conseils à la direction

    A big thank you for making it so rewarding to work for Fairmont. Everyone has good days and bad days, but this chain makes hospitality a rewarding job!

    Fairmont Hotels & Resorts2017-04-10
  9. Utile (1)

    "I find it ironic fair is in their name"

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    • Équilibre travail/vie privée
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    • Équipe dirigeante
    Ancien employé - Front Desk Agent à San Jose, CA
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à

    Avantages

    Always have hours, great front desk workers, pay(when honored) is great. Once you get passed your 90 days are set

    Inconvénients

    Make sure when quoted hourly rate that it is indeed immediate and not in 6 months. The union does very little to protect employees from getting unfairly disciplined. If you're under your 90 days and your boss or hr doesn't like you it's the kiss of death. Very few supervisors support you. Schedule is not set unless you're there from 20 to 30 years. The one minute late policy vs calling in is insane and very broken.

    Conseils à la direction

    The system is broken, I wish home office would see how many departments go through employees like Kleenex, the problem isn't the line level workers it's the management itself, they need to get rid of them and the current hr team and start anew. The scores would go up and line level morale would go up for sure. This place definitely isn't what they seemed like when I interviewed there.

    Fairmont Hotels & Resorts2016-05-15
  10. Utile (7)

    "Run For The Hills!!!!!"

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Front Desk Agent à Dallas, TX
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    J'ai travaillé chez Fairmont Hotels & Resorts à temps plein moins d'un an

    Avantages

    Hotel discounts... sort of!, cool ppl to work with .... sort of

    Inconvénients

    CRAZY SCHEDULING! one day it could be 6-2, the next 8-4, 10 pm -7am, back to 3-11, No true room for growth

    Conseils à la direction

    Don't hide things from your team! Be more involved with the team as far as help! Don't sit in the back and watch cameras the entire shift! Are you front desk mgr. Or security

    Fairmont Hotels & Resorts2015-02-26
16 avis trouvés