Avis de Customer Service Advisor chez EDF | Glassdoor.ca

Avis de : Customer Service Advisor chez EDF

Mis à jour le 15 oct. 2017

Pour filtrer les avis, ou .

10 avis trouvés

3.0
ÉtoileÉtoileÉtoileÉtoileÉtoile
Tendances des évaluationsTendances des évaluations
71%
Recommandent à un ami
47%
Approuvent le PDG
EDF CEO Jean-Bernard Lévy
Jean-Bernard Lévy
2 évaluations
  1. « AVIS EDF »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Customer Service Advisor à Paris
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez EDF à

    Avantages

    La qualité de vie au travail, la mobilité à l'interne, l'ambiance dans les équipes, les perspectives d'évolution et les avantages donnés par une si grande entreprise

    Inconvénients

    Une entreprise avec un syndicat bien trop protecteur de ses salariés, où malheureusement il arrive que certains d'entre eux en profitent et devraient laisser leur place à ceux qui méritent d'avoir la chance de travailler.. Cela peut être démotivant pour les salariés qui en veulent. Entreprise vieillissante et ancien monopole, donc dur à réveiller et à faire bouger

    Conseils à la direction

    belle entreprise avec des valeurs, des objectifs, des envies, des enjeux, j'espère qu'EDF saura affronter cette concurrence qui s'accroit afin de maintenir son statut de leader sur le long terme

    EDF2016-06-28
  2. « Great Pay for easy work »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Sunderland, North East England, Angleterre
    Recommande
    Point de vue négatif
    Pas d'avis sur le PDG

    Je travaille chez EDF à temps plein depuis plus de 3 ans

    Avantages

    Good pay structure and company benefits. Relatively easy work.

    Inconvénients

    Little chance to progress, management on a power trip and very condescending and patronising

    Conseils à la direction

    Get over yourselves

    EDF2017-10-15
  3. « Good in many respects »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Advisor à Hove, Angleterre

    J'ai travaillé chez EDF à temps plein plus de 5 ans

    Avantages

    Large company with many benefits and excellent pay etc. Comfortable offices, and extensive training given.

    Inconvénients

    Some of the more junior managers were simply not up to it, and tended to antagonize members of staff causing many to leave. Systems used could be considered too complicated for many to grasp fully.

    Conseils à la direction

    Be more selective when it comes to employing managers. They may be very keen, but if it's at the expense of those who do the real work it's just not worth it!

    EDF2017-06-12
  4. « Easy ish job »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Customer Service Advisor à Sunderland, North East England, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    Je travaille chez EDF à depuis plus d'un an

    Avantages

    If you can get to grips with it this job is easy and can become effortless. The pay is extremely good for a call centre and increases yearly. There are some lovely people to be found in the place and even some lovely, caring managers which is rare in a call centre environment.

    Inconvénients

    Bad relations inter-department, everyone feels like they are against each other. Lots of micro management and obvious bullying. Job uncertainty for managers filters down to an uneasiness of staff. Over emphasising unrealistic and petty targets leads to stress and other mental health problems among staff.

    Conseils à la direction

    You could be so much more efficient, you chase staff out of the building by terrifying them when the processes you have in place leave customers waiting in the queue and with people calling back. Implement a company wide bank of knowledge on the intranet so everyone has one point of reference rather than a million different ways of doing things.

    EDF2016-07-27
  5. « Good for a long time and lots of experience gained and opportunities came and went. »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Advisor à Worthing, South East England, Angleterre
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    J'ai travaillé chez EDF à temps plein plus de 10 ans

    Avantages

    Most of people were great and if you worked hard and took on experience you were given respect. Chance to progress if you wanted it.

    Inconvénients

    Some managers had their own agendas and at times you were not listened to. Management not good at giving praise and expectation of taking on additional work without sharing the workload across teams.

    EDF2015-12-24
  6. « Lost touch »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Hove, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    Je travaille chez EDF à temps plein depuis plus de 5 ans

    Avantages

    Average to good pay depending on business unit Some good management

    Inconvénients

    No real grasp on what their staff are actually feeling. Quantity over quality work 'motivation', with quality over quantity reviews. No investment in it's people - staff are often training themselves or even providing own equipment. Skills of individuals not used effectively.

    Conseils à la direction

    Listen to your staff, invest in your staff. The staff are the future of the company. Get everyone singing off the same hymn sheet. Assign roles based on skill sets, not who has been doing X job for X years.

    EDF2015-09-22
  7. « Lost its touch »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Hove, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    Je travaille chez EDF à temps plein

    Avantages

    Was once a good company to work for Decent pay Good benefits

    Inconvénients

    Poorly managed No development opprtunities Reducing head count left right and putting pressure on the staff that are left, investing no time or money into proper training creating alot of long term sick absence.

    Conseils à la direction

    engage with your staff, invest in your people, and take an interest in their well being. Engaged staff=motivation =a job well done and customer satisfaction

    EDF2015-09-12
  8. Utile (2)

    « Great company, shame it's not passed down to the hyped up Middle managers in call centre »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Customer Service Advisor 
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    Je travaille chez EDF à

    Avantages

    Great pay and holiday benefits

    Inconvénients

    Managers, click environment, reactive rather than proactive. Honestly, ran by school yard bullies who have no forward thinking at all

    Conseils à la direction

    stop trying to be hitler

    EDF2015-03-27
  9. Utile (1)

    « Havent got a clue »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Sunderland, North East England, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    Je travaille chez EDF à temps plein depuis plus d'un an

    Avantages

    The pay is the hold on you.

    Inconvénients

    Where do i start. Pathetic management who all take turns kissing the CRM backside. Managers cant speak to staff correctly let alone customers. Only way to advance is to offer sexual favours. My manager does this on each staff night out once wine is in. Unrealistic targets...disgusting approach to staff... no support network. Offer the world and promise gold but give peanuts. KEEP AWAY!!!!!

    Conseils à la direction

    Get a grip and go back to training. Remember where you started.

    EDF2015-02-21
  10. Utile (2)

    « Not a great place to work »

    ÉtoileÉtoileÉtoileÉtoileÉtoile
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Sunderland, North East England, Angleterre
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    Je travaille chez EDF à temps plein depuis plus d'un an

    Avantages

    - The relationships with other members of staff (Some friends for life). - Free Hot & Cold Water - Free Gym

    Inconvénients

    - Very poor work/life balance, and nothing in place to help with this - You are very much a number on a piece of paper to any level of management - It's very much a culture of 'Your face has to fit' to get anywhere (unfortunately my face doesn't seem to fit) - Having worked here just over a year, there have been no progression discussions or opportunities for this - During an 8 hour shift, you have one 36... minute lunch break, and no additional breaks - You do have the option of toilet breaks, but due to call queues this is discouraged and they have to be very short - People have been fired for a breach of policy (In particular using a mobile phone to make an important phone call), whilst other people are allowed to remain for breaking far worse company policies. - There is absolutely no recognition for a job well done, but they are quick to point out your flaws - You are constantly undermined by management all of the time, and have no room for say (In my opinion) - It's a culture of 'Put up or shut up' - I joined EDF Energy after taking a substantial pay cut (Biggest regret of my life).

    Dérouler

    Conseils à la direction

    There needs to be a system in place to help achieve a great work/life balance, it's impossible being at the forefront of the business to be able to 'cope' having one 36 minute break per day, there are no allocated times available to gather your thoughts, or have a 10 minute calm down, maybe after a particular stressful call from a customer. Your work is constantly hurried due to call queues, and as a result it is... not always possible to provide the best possible service to EDF Energy's customers - This needs to change. There are many concerns about increased sickness and absence, and it's hardly surprising given the above. One final comment, when I joined the company the training package was flawed, and did not follow a consistent pattern, there were random modules that held no relevance to the job at all, and I'd say that only around 10% is covered during training. Food for thought.

    Dérouler
    EDF2015-01-27
10 avis trouvés