Avis sur Alliance Data | Glassdoor.ca

Avis sur Alliance Data

Dernière mise à jour : 18 octobre 2018
499 avis

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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
303 Évaluations

499 Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Ads »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps

    Avantages

    Great company benefits pay and culture

    Inconvénients

    Lots of re orgs


  2. « Overall Great Company To Work For »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Care Representative - Lenexa, KS (États-Unis)
    Ancien employé - Customer Care Representative - Lenexa, KS (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Alliance Data en Contrat Permanent (Moins d'un an)

    Avantages

    This was the best job I've ever had. I was paid over $15/hr and $16/hr after 5:30 PM. The training was fun and my trainer made the learning process easy and fun for us! We learned a lot and spent a lot of time laughing and telling stories, but also made sure we knew what we were doing for when training was over. After four weeks of training we were allowed to sign up for overtime even while in nesting. After nesting (four weeks) we were given 72 hours of PTO to use at our disposal, and this was only for the first half of the year. If you don't use your PTO which is 154 hours total for the year, they'll cash you out for it. We got our own cubicles which we were allowed to decorate and I always had something to do while taking calls to keep me busy. I am great with dealing with rude customers and they don't get to me or affect me as much as other people so this was the perfect job for me. Time went by super fast each shift and they almost always offer VTO where you may be approved to leave early if that's what you want. The OT is unlimited as well. When it was slow (which was mostly at night at most weekends) it would be 5-20 minutes in between calls and we were able to have down time to talk to co-workers or watch a movie on the flat screens etc. They have a kitchen with actual workers cooking breakfast, lunch, and dinner as well as convenience type snack items as well. We also had the ability to switch schedules for a day or multiple days if it was approved which almost always were in my case. My schedule was 12:15-8:45, but i always got approved to switch to 8am-4:30 PM or they would send out emails about schedule changes on certain days that you can use. Unfortunately, I had to stop working here due to personal issues, but I'm eligible for rehire this month, and I pray I can go back! The culture is amazing and it doesn't feel like your working in a call center, especially compared to the gorss, small, cubicle/equipment sharing call centers I've worked at.

    Inconvénients

    Only con would be the attendance policy! My training was in December and my car spun off the road on the highway on the way to work. (I took pictures of it and still came into work less than an hour late), but due to this I was not able to receive my holiday pay and I still received a point for being late, although it was out of my control. Also the surveys. I know I was a GREAT CCR.. they have policies in place regarding fees being waived, etc, and if a customer already received a late fee waiver we could only give them one if their account showed they were eligible, or if they threatened to close the account. No matter how nice, friendly, and empathetic you are, some of the customers will give you a bad survey simply because the policies in place prohibited you from doing whatever it is they wanted you to do. If you waive the late fee when you're not supposed to, you get an email and get in trouble, but if you don't and the customer leaves a bad survey, you get in trouble for that as well. I feel as though these should only count against us if we genuinely didn't do our best to assist the customer, we shouldn't be held accountable for customers being upset that we have to follow company policies.

    Conseils à la direction

    Stop letting how the customers rank the client affect us as well. There were plenty of times a certain client was going out of business and was no longer taking in store payments, and the customer was upset because their payment would be late, they would rate ME personally well and say I was a huge help and very nice, but then they would rate the CLIENT (whatever business) with a low score and I would be in trouble for things that were out of my hands. Other than that, you have a great company culture, great pay and benefits, and overall, you're a great company to work for.

  3. « Best company I ever have worked for »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Care Advocate - Rio Rancho, NM (États-Unis)
    Employé actuel - Customer Care Advocate - Rio Rancho, NM (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps (Pendant plus de 3 ans)

    Avantages

    There are too many great things to say about this company! Balance between work and home needs are #1. My husband was ill with cancer; everyone worked with me to reset my schedules so I could be beside him through all the appointments, chemo, surgeries, etc. When I became ill again they worked with my schedules. If you want to advance there a several career opportunities and they give us the tools to succeed in career advancement. The culture is great as we help our community and the company helps those across the nation when tragedy strikes. I am proud to work for this company

    Inconvénients

    I do not have any cons; I wish bonuses were still in effect though

    Conseils à la direction

    Keep up your caring for the employees and clients; you are awesome!


  4. « Good work environment but pays less »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Technical Business Analyst - Wakefield, MA (États-Unis)
    Ancien employé - Technical Business Analyst - Wakefield, MA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Alliance Data en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    Good and friendly work environment.

    Inconvénients

    Pay less comparatively.
    Too much work for 8 hrs.


  5. Utile (1)

    « Awesome Work Life Balance Company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - IT Analyst - Columbus, OH (États-Unis)
    Employé actuel - IT Analyst - Columbus, OH (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps (Plus d'un an)

    Avantages

    Work Life Balance
    Benefits
    401k Matching
    Tuition Reimbursement

    Inconvénients

    Advancement Opportunities (lack of)
    Non-competitive salary

    Conseils à la direction

    It would be nice to be given more opportunities for advancement internally instead of hiring externally all the time.


  6. « great benefit and environment »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Supervisor - Columbus, OH (États-Unis)
    Employé actuel - Supervisor - Columbus, OH (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps (Moins d'un an)

    Avantages

    great benefits and schedule flexibility. great management

    Inconvénients

    nothing bad. Everything is great in this company


  7. « Account Detection Associate »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez Alliance Data à plein temps

    Avantages

    Friendly environment, helpful, opportunities for growth

    Inconvénients

    No real cons come to mind

  8. « Good experience »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps

    Avantages

    Good benefits, opportunities and pay

    Inconvénients

    Company is growing too fast


  9. « Alliance has been great from the very beginning of the interview process. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Retention - Westminster, CO (États-Unis)
    Employé actuel - Retention - Westminster, CO (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps (Moins d'un an)

    Avantages

    Awesome atmosphere, great benefits, amazing energy

    Inconvénients

    I haven’t found any yet

    Conseils à la direction

    Keep doing what you are doing!


  10. « Amazing Company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Alliance Data à plein temps

    Avantages

    Great Benefits! Would recommend to a friend.

    Inconvénients

    No cons that I can think of.


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